Salesforce Developer with 5+ Years of Experience

Summary

Akhil Ganji

Salesforce Developer

+* (**0) 629- 9377 **********.***@*****.*** LinkedIn

Salesforce Developer with 5+ years of experience in Salesforce Service Cloud (primary focus) and Sales Cloud, skilled in Apex (Classes

& Triggers), Lightning Web Components (LWC), Visualforce, and Salesforce Flows. Experienced in Salesforce administration and customization, including users, profiles, permission sets, roles, queues, assignment rules, SLAs, sharing rules, validation rules, page layouts, record types, and custom objects. Strong background in Salesforce automation, integrations (REST & SOAP APIs, MuleSoft), and reporting & analytics for case volume, SLA, and KPI tracking. Proficient in DevOps and CI/CD tools such as Git, Salesforce DX (SFDX), Copado, Gearset, Flosum, and Salesforce CLI, with experience in Change Set deployment. Skilled in Agile/Scrum methodologies, supporting UAT, and collaborating effectively with business stakeholders to deliver cloud-focused solutions. Skills

Cloud Platforms: Service Cloud (primary focus – case management, SLA tracking, basic service automation), Sales Cloud (leads & opportunities), Experience Cloud (communities/portals) Development: Apex (Classes & Triggers), Lightning Web Components (LWC), Visualforce, Salesforce Flows Administration & Customization: Users, Profiles, Permission Sets, Roles, Queues, Assignment Rules, SLAs, Sharing Rules, Validation Rules, Page Layouts, Record Types, Custom Objects & Fields Automation: Flow Builder, Workflow Rules, Process Builder (migration to Flows), Approval Processes Integrations: REST & SOAP APIs, MuleSoft

Reporting & Analytics: Salesforce Reports & Dashboards, Case Volume, SLA & KPI Tracking Deployment & DevOps: Git, Salesforce DX (SFDX), Copado, Gearset, Flosum, Salesforce CLI, Change Set Deployment Data & Security: Data Validation, Field-Level Security (FLS), Access Controls Methodologies: Agile/Scrum, UAT Support, Stakeholder Collaboration, Cross-Cloud Collaboration Experience

Cigna Healthcare, USA Apr 2025 – Present

Salesforce Developer

• Configured and enhanced Salesforce Service Cloud, including case management, queues, assignment rules, SLAs, and automation to improve team efficiency and data accuracy.

• Managed day-to-day Salesforce administration, handling users, profiles, permission sets, roles, queues, access levels, and resolving admin requests.

• Implemented validation rules and data controls to ensure high data quality and reduce duplicate or incorrect records.

• Developed reports and dashboards to track case volumes, SLA performance, and agent productivity.

• Built and maintained Apex classes, triggers, Lightning Web Components (LWC), and flows to automate service processes.

• Created reusable LWC components and optimized existing Apex logic following Salesforce best practices for performance and maintainability.

• Designed and enhanced Flow-based automations, replacing manual steps and legacy workflow/process builder logic.

• Worked on integrations with external systems using REST/SOAP APIs and MuleSoft for reliable data exchange.

• Supported deployments and releases using Git, Salesforce DX, Copado, and Gearset for smooth, low-risk releases.

• Collaborated with business users, support teams, and stakeholders to gather requirements and deliver cloud-focused Salesforce solutions.

Cognizant Inc, India Mar 2020 – Aug 2023

Salesforce Developer

• Developed and maintained Apex Classes, Triggers, Lightning Web Components (LWC), and Salesforce Flows to automate sales workflows.

• Integrated Salesforce with internal systems and third-party platforms using REST & SOAP APIs and MuleSoft.

• Built custom reports and dashboards to provide sales leadership with visibility into pipeline health, performance metrics, and KPIs.

• Supported deployments using Copado, Gearset, Salesforce DX, and Git across multiple environments.

• Customized objects, page layouts, validation rules, and process automation to improve user adoption and sales operations efficiency.

• Collaborated with sales stakeholders, business analysts, and QA teams to gather requirements, conduct demos, support UAT, and deliver scalable Salesforce solutions.

• Provided post-deployment support and system enhancements to continuously improve platform performance. DXC Technologies, India Mar 2019 – Feb 2020

Salesforce Developer

• Managed Service Cloud administration, including case queues, assignment rules, page layouts, validation rules, and field-level controls.

• Developed and supported Apex classes, triggers, Visualforce pages, Lightning Web Components (LWC), and flows to deliver custom service functionality.

• Supported deployments using Flosum, Salesforce CLI, Copado, and Gearset, ensuring stable releases across sandbox and production environments.

• Collaborated with business users, support leads, and QA teams to gather requirements, support UAT, and deliver solutions that improved service efficiency.

• Built reports and dashboards to monitor case trends, SLA adherence, workload distribution, and team performance. Education

Master of Science, Information Technology Jan 2024 – Aug 2025 Webster University, Saint Louis, Missouri, USA

Bachelor of Engineering in Computer Science & Engineering Jul 2017 – Aug 2021 Balaji Institute of Technology & Sciences, India

Contact this candidate