Front Desk & Administrative Specialist

DENISE CORNEJO

San Jose, CA • 408-***-**** • ****************@*****.***

RECEPTIONIST ADMINISTRATIVE ASSISTANT FRONT DESK COORDINATOR Customer-service focused administrative professional with experience serving as the first point of contact in healthcare, retail, and office environments. Expertise in managing high-volume communications, coordinating schedules, maintaining records, processing payments, and supporting daily operations. Recognized for professionalism, organization, multitasking, and creating welcoming environments for clients, patients, and staff. CORE SKILLS

• Front Desk Reception & Visitor Support

• Multi-Line Phone, Email & Message Management

• Appointment Scheduling & Calendar Coordination

• Customer Service & Issue Resolution

• Data Entry, File Maintenance & Recordkeeping

• Payment Processing & Insurance Verification

• Office Coordination & Supplies Management

• Vendor Liaison & Facilities Issue Escalation

• Team Support, Training & Scheduling

• Spreadsheets & Administrative Reporting

PROFESSIONAL EXPERIENCE

Silicon Valley Dental Center — San Jose, CA

Dental Receptionist Aug 2023 – Nov 2025

• Served as primary front-desk contact; greeted patients and managed check-in/out

• Handled high-volume calls, texts, and emails; scheduled appointments

• Maintained calendars for multiple providers and coordinated changes

• Processed payments and verified insurance eligibility

• Maintained patient records and documentation

• Prepared financial agreements for treatment plans Target — San Jose, CA

Service Engagement Team Lead Jun 2018 – Feb 2023

• Led front-end operations and guest experience

• Supervised, trained, and scheduled team members

• Resolved escalated customer service issues

• Managed opening/closing procedures and cash handling

• Coordinated breaks to maintain service coverage

• Liaised with vendors to resolve system issues

Evergreen School District — San Jose, CA

Yard Duty May 2013 – Jun 2018

• Maintained safe environment for students

• Coordinated with staff to resolve issues

Long’s / CVS Pharmacy

Cashier Sep 2008 – Dec 2009

• Provided customer service and accurate transactions

• Maintained organized sales floor

Hotels.com

Administrative Assistant Jun 2000 – May 2006

• Supported manager with calendars, files, and reports

• Maintained PTO tracking for 200+ employees

• Documented meetings and process updates

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