Customer Service & Scheduling Professional

SANDRA THWAITES

Garrett, IN ***** 260-***-**** ***********@*****.***

Summary

Desiring to apply extensive knowledge and experience in customer service while engaging in a thriving environment that promotes individual growth and development. Highlights

• Stock receipt handling • Inventory supervision

• Time allocation • Resource distribution management

• Freight bill processing • Consumer details exchange

• Claim management • Purchasing logistics

• Fulfillment operations • Manufacturing logistics coordination

• Client satisfaction focus • Customer relationship management

• MAS 500 enterprise resource planning • Documentation software

• Excel data management

Experience

Scheduling Supervisor 05/2017 to Current

Valbruna Slater Stainless – Fort Wayne, IN

Coordinated scheduling for multiple production lines. Assisted management and sales teams in daily operations. Communicated order statuses and addressed customer inquiries regarding processing issues. Customer Service Representative 05/2000 to 04/2017 Heidtman Steel Products Inc. – Butler, IN

• Assisted customers with inquiries and product information through various communication channels.

• Resolved customer complaints, ensuring satisfaction and promoting positive experiences.

• Maintained accurate records of customer interactions in CRM system for future reference.

• Collaborated with team members to enhance service delivery and streamline processes.

• Contributed to maintaining a positive work environment by fostering teamwork and cooperation. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. References

Available on Request

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