Customer Service & Leadership Professional

Angelique McCoy

East Stroudsburg, PA • 973-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Customer-focused hospitality and retail professional with 15+ years of experience in sales, front desk operations, team leadership, and store management. Recognized for exceeding sales goals, leading teams, and delivering exceptional customer experiences in fast-paced environments.

PROFESSIONAL EXPERIENCE

Great Wolf Lodge — Scotrun, PA Front Desk Agent Apr 2024 – Jul 2025

• Generated commission-based sales by promoting resort activities and upgrades while maintaining guest satisfaction

• Managed guest check-ins, room assignments, sales, returns, and high-volume phone inquiries

• Resolved guest concerns, provided local recommendations, and supported daily front desk operations

Blinds To Go — Totowa, NJ Design Consultant Jan 2019 – Mar 2021

• Increased sales through consultative product recommendations and in-depth product knowledge

• Assisted customers with design selections including materials, colors, and measurements

• Maintained inventory accuracy, stockroom organization, and supported daily store operations

A.J. Wright — North Bergen, NJ Assistant Manager Oct 2007 – May 2008

• Supervised daily store operations including opening and closing procedures, cash handling, and deposits

• Led, trained, and motivated a team of 45 employees to meet performance and customer service goals

• Managed inventory, shipments, merchandising, and plan-o-gram execution to support sales and store standards

CVS Pharmacy — Montclair, NJ Assistant Manager Apr 2001 – Aug 2006

• Supervised and developed a team of 25 employees, providing coaching and performance feedback

• Implemented company policies, procedures, and operational standards consistently

• Managed inventory, deliveries, backroom organization, merchandising, and product rotation

EDUCATION

Drake Business School — New York, NY Computerized Accounting

CORE SKILLS

Sales & Upselling • Customer Service • Hospitality • Team Leadership • Inventory Control • Time Management •Problem Solving

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