Certified Phlebotomist & Medical Assistant with 20+ Years of

Michelle Stillrich

Frederick, MD 301-***-**** **************@*****.***

Phlebotomist / Medical Assistant

Licensed Phlebotomist with 20+ years of experience in hospital, clinic, and outpatient settings. Highly skilled in venipuncture, specimen collection, EMR documentation, and patient care across all age groups, including pediatrics, geriatrics, and neonates. Known for accuracy, efficiency, and compassionate care in fast-paced environments while maintaining strict HIPAA compliance.

Professional Experience

Phlebotomist / Medical Assistant – Ideal Option (September 2025 – Present)

• Check patients in and out; verify demographics and collect co-pays

• Obtain and record vital signs accurately

• Perform venipuncture and specimen collection

• Document patient information and procedures in the EMR system

• Ensure strict compliance with HIPAA privacy and safety regulations

• Provide efficient, compassionate patient care in a fast-paced clinical environment Phlebotomist – Quest Diagnostics (January 2020 – Present)

• Assigned to obstetrics office performing venipuncture and blood glucose testing

• Ensure strict compliance with HIPAA regulations and safety protocols

• Provide compassionate care to expectant patients and ensure proper follow-up procedures

• Maintain accurate labeling, handling, and processing of specimens Phlebotomist – LabCorp (January 2016 – September 2019)

• Performed venipuncture and specimen collection for patients of all ages

• Conducted urine drug screenings and processed laboratory orders

• Prepared and packaged specimens for third-party testing facilities

• Maintained accurate documentation and patient identification Phlebotomist – Frederick Memorial Hospital (August 2013 – December 2015)

• Performed high-volume blood draws in a fast-paced hospital environment

• Placed IV catheters for further treatment

• Trained and guided new hires on procedures and protocols

• Ensured proper specimen labeling and order entry Phlebotomist – Frederick Memorial Hospital (March 2007 – June 2012)

• Collected specimens from geriatric, pediatric, and neonatal patients

• Verified patient demographics and printed correct testing labels

• Delivered consistent, accurate collections in high-pressure settings Waitress – Masser’s Toll House Inn (July 2012 – July 2013)

• Provided excellent customer service in a fast-paced environment

• Assisted team members during peak service times

• Managed guest requests and menu recommendations

Education

Kaplan University – Phlebotomist / Medical Assistant Program (January 2000) Certifications & Skills

CPR Certified • First Aid Certified • Medical Assistant • Venipuncture & Capillary Collection • Specimen Processing & Labeling • EMR Documentation • HIPAA Compliance • Patient Care & Communication • High-Volume Blood Draws • Pediatrics, Geriatrics & Neonates

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