Experienced Customer Phone Representative
Resume:
Shawn Robinson
*** ******** ***, *******, ** ****5
************@*****.***
Objective
Seeking Long-Term opportunities that further growth and professional interpersonal relationships Work Experience
Patient Communications Representative, Great Lakes Cardiovascular May 2022 to August 2022
● Patient appointments (Scheduling, Cancelling, and Rescheduling)
● Relay messages between Patient’s and their Doctor’s & Nurses
● Answered between 70 and 80 calls a day
● Transferred calls to the appropriate area
Cashier, Lowe’s Home Improvement December 2021 to April 2022
● Use SMART Customer Service to enhance the customer’s shopping needs
● Recommend and sell Lowe’s products and services to meet customer projects needs
● Apply cross functional department knowledge and skills Houseman, Buffalo Marriott @ LECOM HARBORCENTER August 2021 to October 2021
● Remove bedding from hotel rooms
● Supply Housekeepers with supplies necessary to clean rooms and make beds
● Deliver house service to guests in their rooms (food service excluded)
● Maintain cleanliness of hotel floors, elevators, lobby bathrooms, vending rooms on floors, and housekeeping landings
● Wash rags used for cleaning as well as bath mats and mattress toppers Student Success Coach, City Year Buffalo July 2020 to June 2021 Buffalo Collegiate Charter School, Buffalo Ny
● Create and implement weekly academic interventions for 11 students to address critical skill gaps
● Provide weekly behavior coaching for students to develop core socio-emotional competencies
● Collaborated with partner teachers on a weekly basis to assess student needs and plan supports
● Communicated directly with seven team members strategize effective ways to provide aid to students Assistant Store Manager, Charmed Aroma August 2019 to October 2019
● Responsible for opening and closing the store
● Managed balancing the register and cash back deposits.
● Receiving, counting and organizing inventory
Shawn Robinson
249 Highgate Ave, Buffalo, NY 14215
************@*****.***
● Tended to the needs of the customers.
Cashier, Chipotle Mexican Grill Aug 2017 to May 2019
● Responsible for preparing and serving meals to customers in a sanitary environment
● Handled money between customer and establishment
● Maintained Professionalism with customers’ requests
● Effectively communicated between co-workers and customers Sales Associate, Payless Shoe Source January 2019 to April 2019
● Shared knowledge of a wide variety shoe brands
● Maintained and organized store by arranging shelves
● Operated the register and responsible for cash back deposits Casual Mail Handler, United States Postal Service September 2018 to October 2018
● Transported mail throughout the main faculty for dispatch
● Handled letters, parcels, and packages safely and with care
● Worked long strenuous 12 hour shifts on a regular basis Overnight/Stocker, Lowe's Home Improvement May 2016 to August 2016
● Worked on a team of 8 people, coordinated the retrieval of shipments
● Organized and restocked shelves, displaying products correctly and neatly
● Cooperatively responsible for maintaining a clean working environment Porter, Sisters of Saint Joseph June 2015 to September 2015
● Washed kitchen utensils primarily used in for cooking and serving
● Solely organized large amounts of stock/inventory
● Transported food throughout the nursing home to those who could not get to the mess hall Education
Bachelor’s in Arts Niagara University 2014 to 2017 (uncompleted) Major: Communication Studies
Minor: Dramatic Arts
Shawn Robinson
249 Highgate Ave, Buffalo, NY 14215
************@*****.***
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