Cloud & Infra Engineer with 19 Years in FinTech Operations

Trevor Ian Flickinger

Jacksonville, FL • 501-***-**** • *********@*****.***

LinkedIn: linkedin.com/in/trevor-flickinger-92b96a24

GitHub: github.com/gorathus6-sketch/terraform

Cloud & Infrastructure Engineer with 19 years supporting highavailability financial systems across Azure, AWS, and Linux/Windows environments. Strong handson experience with automation, identity management, secure file transfers, CI/CD pipelines, and stabilizing missioncritical applications. Skilled in Terraform, Ansible, Docker, Kubernetes, and cloud migrations. Currently advancing cloud expertise through AZ900, Terraform Associate, and Security+.

Core Skills

Cloud: Azure, AWS, GCP

IaC & Automation: Terraform, Ansible, Jenkins, HCL, YAML, Groovy, JSON, Bash, PowerShell

Containers & Orchestration: Docker, Kubernetes, OpenShift

CI/CD Pipelines: GitHub Actions

Batch Scheduling: Zena, Dollar Universe, Airflow, ControlM, Autosys

Monitoring & Logging: Splunk, Wazuh, Grafana, ThousandEyes

Security: IAM, Certificate Authority, RBAC, Nessus, Akamai

OS & Platforms: Linux (RHEL, Ubuntu, Amazon Linux), Windows Server, Entra ID, AD, GPO

ITSM: ServiceNow, Jira, Confluence, Dynamics 365, Remedy

Professional Experience

Software Engineer / System Administrator

SmartStream — Jacksonville, FL

Oct 2022 – Jan 2026

Managed AWS infrastructure powering missioncritical FinTech and TLM reconciliation pipelines, strengthening availability, security posture, and endtoend processing integrity.

Automated deployments using Docker, Kubernetes, and Ansible, improving release consistency and reducing configuration drift.

Optimized missioncritical financial transaction pipelines using ServiceMix and ActiveMQ.

Administered WildFly application servers and Linux environments for clientfacing applications.

Implemented automated batch workflows using Airflow and ControlM to stabilize legacy systems.

Performed deepdive root cause analysis on application performance bottlenecks, improving SLA compliance.

Led deployments across Dev, QA, Test, and Production environments, coordinating change execution through Jira and Dynamics 365, while establishing the documentation standards used to track and replicate deployment procedures.

Created runbooks and mentored junior engineers on Linux, application hosting, and troubleshooting.

Developed technical templates for secure file transmissions and SLAbound reporting workflows, ensuring idempotent execution and significantly improving operational efficiency.

System Support Analyst II

Fidelity Information Services — Jacksonville, FL

Mar 2022 – Sep 2022

Managed global web application failovers using Akamai and Resolve.

Administered IBM WebSphere and Linux servers, tuning JVM performance for stability.

Used ThousandEyes and Splunk for eventdriven troubleshooting and log analysis.

Authored runbooks to improve monitoring, incident response, and operational readiness.

Systems Operations Analyst Senior

Fidelity Information Services — Jacksonville, FL

Feb 2007 – Mar 2022

Supported global financial transaction processing across Wintel and UNIX environments.

Automated secure file transfers using SFTP/SCP and maintained enterprise backup operations with Veritas NetBackup.

Served as escalation point for OpenShift, SQL, and Oracle teams, ensuring production stability.

Monitored resource thresholds and ACH transactions, proactively resolved issues to maintain SLA compliance.

Executed disaster recovery exercises and ensured compliance with financial industry availability standards.

Computer Support Intern

Mayo Clinic — Jacksonville, FL

May 2005 – Oct 2005

Deployed enterprise Windows OS images using Altiris for thousands of remote healthcare clients.

Supported Citrix MetaFrame environments and optimized remote access tools for clinical staff.

Projects

Technical Consultant / System Administrator (Freelance)

Built Azure AD domains, Entra ID configurations, Intune policies, and RBAC structures.

Automated infrastructure deployments using Terraform and Ansible, eliminating configuration drift.

Migrated small businesses from onprem to Azure Cloud.

Performed malware removal, system rebuilds, backups, and data recovery.

Configured wired/wireless networks and provided enduser training.

Implemented Wazuh logging and Nessus vulnerability scans.

Automated file transfers using Bash and PowerShell.

Education

Bachelor of Science in Information Systems Security

ITT Technical Institute — GPA 3.65

Contact this candidate