Office Administration & Operations Leader

Claudine DeSabato

** ****** *****, **********, ** 201-***-**** ******@*******.***

Experienced Office Management and Administration Professional with 25 years of experience optimizing productivity, efficiency and service quality across the organization. Highly dependable, organized and works effectively with cross functional teams to ensure operational and customer service excellence.

1998-June 2024: Western World Insurance Company

(an AIG Company since 2018)

2000-to June 2024: Supervisor-Communications, Coding & Telecommunications

Oversee a team of 6-10

Responsible for all aspects of Staffing (including interviewing new candidates, conducting performance reviews and recommending development plans)

Established efficient workflow processes and monitor daily productivity

Assign and monitor incoming work

Responsible for printing and processing of claims checks

Implement, update and enforce department procedures

Oversee and provide support to Reception Desk

Participate in Disaster Recovery testing

Maintain and Update Medical and Emergency Procedures

Activities Committee Manager-held monthly meetings with committee members and organized company events, trips and fundraisers

1998-2000: Receptionist

Answer and direct all incoming calls

Monitor and greet visitors

Maintain and update Reception protocol and procedures

Ensure a professional atmosphere in the reception area

Maintain company logs for incoming checks and certified mail

Provide support and troubleshooting for user issues related to phone issues

Participate in Disaster Recovery testing

Skills:

Customer Service

Confidentiality

Organized

Multi-wire Phone System

Meeting Support

Business Correspondence

Contact this candidate