Versatile Administrative and Tax Professional with Customer Focus

ADONICA

AVERETT Detroit, MI

313-***-**** **************@*****.***

Versatile and detail-oriented professional with an associate's degree in criminal justice and diverse experience in customer-facing and administrative roles. Combines strong communication, organizational, and data management skills with the ability to handle sensitive information and adapt quickly to new environments. Proven track record of providing exceptional service, maintaining accurate records, and collaborating effectively with diverse teams in fast-paced, dynamic settings. EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Conduent Remote

2023 - PRESENT

As a tax preparer, I conducted client interviews to gather crucial financial data for accurate tax return preparation. Using advanced e-filing software, I completed returns ranging from simple to complex for individuals and small businesses, ensuring compliance with all applicable tax codes. I identified potential deductions and credits, advised clients on tax liabilities, and provided exceptional customer service while recommending relevant financial products and services. This role required attention to detail, strong analytical skills, and the ability to clearly communicate complex tax concepts to clients. TAX PREPARER

Liberty Tax & Loans Detroit, MI

2022 - 2023

As a tax preparer, I conducted client interviews to gather crucial financial data for accurate tax return preparation. Using advanced e-filing software, I completed returns ranging from simple to complex for individuals and small businesses, ensuring compliance with all applicable tax codes. I identified potential deductions and credits, advised clients on tax liabilities, and provided exceptional customer service while recommending relevant financial products and services. This role required attention to detail, strong analytical skills, and the ability to clearly communicate complex tax concepts to clients. WAREHOUSE WORKER

Amazon Brownstown, MI

2018 - 2019

Specialized in efficient order fulfillment, with a primary focus on packaging customer orders for shipment. Operated scanners to track inventory and ensured products were packed according to quality standards. Maintained a safe and organized workspace while collaborating with team members to meet daily performance goals in a fast-paced environment. Contributed to the overall efficiency of the shipping process by preparing orders accurately and promptly. TEACHER ASSISTANT

Pencil Palace Detroit, MI

2017 - 2018

Fostered the educational and developmental growth of young children through diverse hands-on activities. Prepared nutritious meals, maintained a clean and safe environment, and assisted with personal hygiene, including diaper changes. Facilitated engaging work activities and supervised outdoor playtime to promote physical activity and social interaction. Consistently provided attentive care while supporting children's overall well-being and development. EDUCATION

ASSOCIATE DEGREE IN CRIMINAL JUSTICE STUDIES

Bryant & Stratton College

SKILLS

• Customer service • Time management • Inventory management

• Problem solving • Attention to detail • Tax preparation

• Critical thinking • Computer skills • Classroom management

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