Event Management Enthusiast with Leadership Experience

Lee F. Furbeck

440-***-**** • ********@*****.***

www.linkedin.com/in/leefurbeck • DeWitt, MI

Accomplished professional with extensive experience looking to transition to the hospitality industry. Enthusiastic, service-oriented leader and team member with demonstrated success in anticipating and responding to needs to create an optimal experience for guests and cultivate loyalty. Results-driven, broad-thinking individual committed to connecting with and providing exceptional service to customers and organizations. Skills

Project management Attention to detail

Customer service and service recovery Event planning Management and supervision Conflict resolution

Interpersonal communication Data interpretation

Initiative Teamwork

Budgeting Multitasking

Problem-solving Decision-making

Cultural awareness Public speaking

Enthusiastic learner Understanding of guest expectations Microsoft Office, CRM platforms, information systems Work Experience

Vice President for Enrollment Management, Stephen F. Austin State University, Nacogdoches, TX 2023-2024

Led the University’s efforts to create a strategic, integrated, and proactive program of recruitment, enrollment, retention, and student success. Served on the president’s leadership team and regularly initiated collaborations with internal units and external partners. Provided direct leadership for application review, recruitment, visits and events, financial aid and scholarships, registrar’s office, and SFA One-Stop (customer service hub). Managed a budget of $142 million and oversaw 56 staff.

Executive Director of Admissions, Central Michigan University, Mt. Pleasant, MI 2019-2022

Led undergraduate, graduate, and international recruiting efforts including robust visit and event programs. Managed multiple budgets totaling $5 million. Supervised a team of 50. Collaborated with key stakeholders to meet enrollment goals. Launched innovative technologies to improve efficiency. Initiated strategic marketing and communication initiatives. Developed specifications and provided direction for use of data visualization tools. Director of Undergraduate Admissions and Student Transition, Cleveland State University, Cleveland, OH 2014 – 2019

Led all functions of Admissions and Welcome Center operations at an urban university located in downtown Cleveland. Responsible for domestic and international student recruitment and credential evaluation. Supervised a team of 24. Managed multiple budgets, including cost and productivity analyses. Developed marketing initiatives and increased brand awareness. Collaborated with internal and external stakeholders to meet goals. Conducted visits, events, and onboarding programs for new students and supporters. Managed fee payments and refunds.

Conference Director, American Association of Collegiate Registrars and Admissions Officers (AACRAO) 2009 – 2015

Managed program functions for and hosted the AACRAO Transfer/Technology and Transfer Conference for approximately 300 attendees per year. Developed content and solicited speakers for breakouts and keynotes. Worked with hotel event staff to create a memorable experience for attendees and dignitaries. Partnered with sponsors and vendors to meet conference goals and needs. Sr. Associate Director of Admissions, University of Kansas, Lawrence, KS 2006 – 2014

Managed visits and events including marketing, content, reservations, wait lists, payments, and reconciliation. Supervised 9 staff members.

Additional Work Experience

Associate Director, Transfer Admissions, Iowa State University, Ames, IA Program Coordinator, Enrollment Services, Iowa State University, Ames, IA Academic Coordinator, Residence Life, Iowa State University, Ames, IA Residence Hall Director, University of Wisconsin, Stevens Point, WI Residence Hall Coordinator, University of Missouri, Columbia, MO Academic Advisor, Department of English, University of Missouri, Columbia, MO Instructor, Department of English and First-Year Experience, multiple institutions Education

Ph.D. English, University of Missouri – Columbia, Columbia, MO M.A. English, University of Kentucky, Lexington, KY B.A. English, University of Kentucky, Lexington, KY

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