Customer Service & Data Entry Specialist

November **** - October ****

November **** - July 2024

2012

Mmathapelo Martha Maila

*** ****** ***** ****** ************ 2000

072******* ****************@*****.***

Objective

I am an ambitious individual who is prepared to achieve excellent career development that allows me to articulate the desired goal of my prospect employer. I seek an opportunity where I can fully use my skills for the success of the organisation.

Core Competencies

Office administration and document management.

Customer service and client relations.

Data entry and record- keeping.

Time management and organisational skills.

Problem-solving and decision making.

Research and analysis.

Effective communication.

Team collaboration.

Experience

South African Music Rights Organisations (SAMRO).

Administrative assistant

Data capturing and documentation.

Performing data entry and maintaining databases.

Maintaining filing system.

Managing sensitive and confidential information with discretion. SmartOps (Pty) Ltd.

Customer support agent.

Listening to eHalling drivers questions and concerns and provide answers and responses. Providing information about product and services.

Taking eHalling drivers orders, calculating charges and processing billing and payments. Maintaining fleet management by issuing product and debt collection. Ensuring customer satisfaction by resolving issues efficiency, answering questions clearly. Education

Vukuzenzele Secondary School

Matric

Grade 12

Skills

Excellent communication both verbal and written

Organized, goal-oriented and results-driven.

Ability to work well in a team.

Willingness to learn and adapt in a dynamic environment. Ability to schedule work according to priority.

Ability to work under pressure and tight deadline. Analytical and problem-solving skills.

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint).

Google workspace (Docs, Sheet, Slides).

Basic Data Analysis.

Report writing and presentation.

Languages

English - Fluent.

Sepedi - Fluent.

Isizulu - Very good.

Isindebele- Very good.

Tswana - Good.

Reference

Zareena Badsha - SAMRO

HR Management.

*******.******@*****.***.**

011*******

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