Observation & Client Services Professional

MELISSA S. YATES

*** *********** ****

Hamden CT, 06518

PH: 203-***-****

eMail: Yatesmelissa92@gmail,com

SKILLS

Microsoft Word, Excel, PowerPoint, Outlook Calendar, Nurse Grid, Google Calendar, Docs; Zoom; EPIC. CANTO

WORK HISTORY

Yale New Haven Health, New Haven, CT 10/2019--Present Observation Associate (Per-Diem)

• Ensures that behavioral children and adolescents are kept in a safe environment, until evaluated by staff.

• Escort patients and parents to their destinations within the hospital.

• Greet and provide directions to scheduled appointments to visitors in Triage.

• Document and report incidents.

• Comply with HIPAA regulations.

• Familiar with medical terminology.

Planet Realtor New Haven, CT 08/2018 - Present

Real Estate Agent

• Inside Sales, and receptionist.

• Provides guidance to buyers, sellers, investors and renters with the purchase of properties.

• Perform comparative Market Analysis.

• Negotiate deals.

Connecticut Water Company, Clinton, CT

Customer Service Representative 08/2016- 08/2018

• Handle all customer service inquiries, take payments by phone, review and explain monthly statements.

• Direct technicians through mapping and GPS systems.

• Work closely with Town Assessors and Attorneys verifying new service and closings.

• Recommend ways of conserving water.

• Explain different coloration of water.

• Worked remotely.

• Pay attention to details.

Better Business Bureau, Cromwell CT

Business Relations Specialist 08/2015-08/2016

• Researched businesses in the State of CT to qualify for BBB accreditation programs.

• Collect and process monthly payments.

• Handled in and outbound calls.

• Help customer to achieve A+ ratings.

• Take and solve customer complaints.

AT&T, New Haven, CT 07/2003 - 10/2011

Customer Service Representative

• Answered all billing and general questions regarding business and residential services.

• Processed Service orders for technicians.

• Handled heavy call volume (inbound and outbound).

• Educated customers on the benefits of AT&T products and services.

• Scheduled installations and disconnects.

• Sold products and services.

MELISSA S. YATES

COMMUNITY SERVICE

New Haven Elks Lodge 25 03/2004-Present

Organize and help run several charities for the Elks organization EDUCATION

Albertus Magnus College - New Haven 05/2002

Associates of Science Degree

Albertus Magnus College 05/2012

Bachelor of Business - Administration BBB,

Business Management, Marketing and Related Support Services

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