Administrative Support & Patient Services Expert

ANN-MARIE GREEN

DALLAS, TX *****

347-***-**** ********@*****.***

ADMINISTRATIVE SUPPORT MEDICAL RECEPTIONIST CUSTOMER SERVICE MANAGER Dedicated Customer Service & Administrative Support Professional with 20+ years of experience in fast-paced healthcare, retail, and corporate environments. Strong background in front desk operations, multi-line call handling, scheduling, records management, and conflict resolution. Recognized for delivering compassionate, efficient service and maintaining accuracy in regulated environments. Adaptable team player with excellent problem-solving skills and a commitment to enhancing workflow efficiency.

CORE SKILLS

● Customer Service & Client Support

● Front Desk & Reception Operations

● Appointment & Schedule Coordination

● Multi-Line Phone System Management

● Data Entry & Document Organization

● Records Management/HIPAA Compliance

● Claims Processing & Payment Tracking

● Problem Resolution & Conflict Management

● Team Collaboration & Training Support

PROFESSIONAL EXPERIENCE

Emory Healthcare – Nephrology Department Decatur, GA 11/2021 - 05/2024 Administrative Support / Patient Services / Medical Receptionist Provided front desk coordination and patient support for a fast-paced nephrology clinic, handling high-volume scheduling, communication, and medical record updates while delivering compassionate, accurate service.

● Delivered professional, empathetic service to diverse patients in a busy specialty clinic.

● Supported daily office operations, organized files, updated calendars, and maintained accurate records.

● Resolved issues quickly and escalated concerns to providers or supervisors as needed.

● Managed patient check-in, appointment scheduling, follow-ups, and provider coordination.

● Resolved issues quickly and escalated concerns to providers or supervisors as needed. Emory Healthcare Dekalb Medical (2017-2019) 09/2017 - 11/2021 Front Desk Clinic / Guest Services

Supported front desk operations across multiple departments, ensuring smooth patient flow, appointment coordination, and compliance with HIPAA and clinic procedures.

● Scheduled and confirmed appointments and meetings for multiple departments.

● Managed front desk operations, greeted patients and visitors, and handled incoming mail.

● Maintained accurate client records and ensured adherence to HIPAA privacy standards.

● Supported team workflow and contributed to a smooth clinical environment.

● Retrieved medical data for physicians and patients upon request. Resource Management Norcross, GA 06/2015-08/2017

Partner Tech/ Assembly Repair

Performed assembly, testing, repair, and quality inspection of point-of-sale hardware and electronics in a fast-paced manufacturing environment. Ensured products met company standards through detailed troubleshooting, documentation, and adherence to work instructions.

● Assembled mechanical and electronic components, including cables, connectors, and digital circuit board.

● Performed product testing, quality checks, and inspection of POS terminals and peripheral devices to identify defects or non-conforming parts.

● Conducted repairs, adjustments, and rework on electronic assemblies, including soldering and part replacements.

● Maintained detailed documentation of assembly work, repair actions, and test results. ANN-MARIE GREEN PAGE 2

TJ Maxx Retail Johns Creek, GA 10/2015 – 09/2017

Customer Service Manager / Merchandise Coordinator Oversaw customer service operations, trained staff, and supported merchandising functions to ensure excellent customer experience and accurate store workflow.

● Supervised customer service team; evaluated performance and identified training needs.

● Resolved customer concerns, processed returns, and maintained a positive shopping experience

● Assisted with pricing, inventory updates, and order inquiries.

● Ensured sales floor organization and collaborated with management to improve service processes.

● Created and reviewed invoices to verify accuracy. Sprint Brooklyn, NY 01/1999 - 03/2011

Technical Support Representative

Delivered high-volume technical support for mobile devices, troubleshooting hardware and software issues to ensure quick, customer-centered resolutions.

● Provided phone-based and in-store tech support for high call volumes.

● Diagnosed and repaired mobile device hardware and software issues.

● Used ticketing systems to process support requests and track resolutions.

● Repaired and replaced components such as screens, digitizers, buttons, and charging ports.

● Followed OEM procedures to maintain device integrity and warranty eligibility. EDUCATION

Bachelor of Arts in Business Administration Metropolitan College of New York January 2002 CERTIFICATIONS

Medical Assisting Atlanta Career Center August 2021 TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365 (Word, Excel, PowerPoint, Outlook, Teams) SharePoint Google Workspace: Gmail Calendar Contacts Meet & Chat Google Drive: Docs Sheets Slides

Devices: Mac Microsoft Windows iOS Android

Contact this candidate