Customer Service Professional with Empathy and Resolution Skills

Sheyanne Williams

Rocky Mount, NC *************@*****.*** 606-***-**** LinkedIn: [Add Link]

Professional Summary

Compassionate and results-driven customer service professional with over 2 years of experience in fast-paced remote and in-person environments. Skilled in de-escalation, issue resolution, and multitasking under pressure. Known for empathy, patience, and delivering exceptional support. Eager to bring excellent communication and problem-solving skills to a remote customer service team.

Key Skills

Customer Support • Conflict Resolution • Time Management • CRM Tools • Remote Collaboration • Data Entry • Multitasking • Empathy • Problem Solving • Active Listening • Team Coordination

Professional Experience

GC Services – Customer Service Representative (Remote)

Dec 2021 – Feb 2023

- Resolved up to 100+ customer inquiries monthly with empathy and professionalism.

- Provided real-time support to delivery drivers using GPS and in-app tools.

- Handled escalated issues, offering timely resolutions and maintaining customer satisfaction.

- Proactively contacted customers regarding order issues including delays, substitutions, or missing items.

- Mentored new staff and supported teammates during peak hours and difficult calls.

CrossRiverTherapy – Registered Behavior Technician (Rocky Mount, NC)

2023 – Present

- Delivered individualized behavior intervention under BCBA supervision to children with developmental disabilities.

- Applied ABA techniques to encourage communication, social, and daily living skills.

- Maintained detailed records and communicated client progress with families and care teams.

- Demonstrated patience, empathy, and discretion per HIPAA and BACB ethical standards.

K-VA-T Food City – Cashier (Lawrence, KY)

Sep 2021 – Nov 2021

- Processed transactions quickly and accurately, ensuring a positive customer experience.

- Managed cash, card, and digital payments with 100% accuracy.

- Handled customer concerns and assisted with loyalty programs and returns.

- Maintained a clean and welcoming checkout area.

Education

Lawrence County High School, Louisa, KY

High School Diploma, 2006 – 2010

Certifications & Training

Registered Behavior Technician – Autism Partnership Foundation

CPR – American Red Cross

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