Computer Operator Resume Title: IT Systems & Network Administrator

Solomon Ewudzie Caswell

Post Office Box ***, Teshie-Nungua Estate, Accra

Phone: +233 (0-243-***-*** / +233 (0-261-***-***

Email: ******@*****.***

Nationality: Ghanaian

PROFESSIONAL SUMMARY

Dedicated IT professional with extensive experience in systems administration, network support, cybersecurity, and IT infrastructure management. Proven expertise in managing complex IT environments, ensuring security compliance, and optimizing technology solutions to enhance business performance. Strong problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently. CORE COMPETENCIES

• Systems & Network Administration

• Cybersecurity & IT Security Management

• Disaster Recovery & Backup Solutions

• Cloud Infrastructure & Virtualization

• IT Equipment & End-User Support

• Server Management & Active Directory

• ITIL & Forensic IT Practices

• CCTV & Surveillance System Installation

WORK EXPERIENCE

Systems, Network and Infrastructure Supervisor

Advans Ghana Savings and Loans Limited (May 2014 – Present) Systems Management:

• System Configuration and Maintenance: Oversee the configuration, maintenance, and monitoring of computer systems to ensure optimal performance.

• Software Management: Install, update, and manage software applications and operating systems.

• Backup and Recovery: Implement and manage backup and disaster recovery plans to protect data integrity.

Network Management:

• Network Configuration: Configure and manage network devices such as routers, switches, and firewalls.

• Network Monitoring: Monitor network performance and troubleshoot issues to ensure reliable connectivity.

• Security Management: Implement and maintain network security measures to protect against cyber threats.

Infrastructure Management:

• Hardware Management: Oversee the installation, maintenance, and repair of hardware components, including servers, storage devices, and networking equipment.

• Infrastructure Design: Design and implement IT infrastructure solutions to meet organizational needs.

• Vendor Management: Coordinate with vendors for procurement, installation, and maintenance of IT infrastructure.

Team Management:

• Staff Supervision: Supervise and provide guidance to IT staff, including systems administrators, network engineers, and support technicians.

• Training and Development: Ensure team members are trained on the latest technologies and best practices.

• Performance Management: Conduct performance evaluations and provide feedback to team members.

Project Management:

• Project Planning: Plan and manage IT projects, ensuring they are completed on time and within budget.

• Resource Allocation: Allocate resources effectively to meet project goals.

• Stakeholder Communication: Communicate project status and updates to stakeholders.

Strategic Planning:

• IT Strategy Development: Develop and implement IT strategies that align with organizational goals.

• Policy Implementation: Establish and enforce IT policies and procedures.

• Continuous Improvement: Identify opportunities for improving IT infrastructure and processes.

Compliance and Documentation:

• Regulatory Compliance: Ensure IT infrastructure complies with relevant regulations and standards.

• Documentation: Maintain detailed documentation of IT systems, configurations, and procedures.

Active Directory Administration

• User Account Management within the Active Directory domain

• Creating Organizational Unit (OU) Management

• Creating of Distribution Group (DG).

• Designed and implemented Active Directory with Linux (Zentyal) across multiple branches.

• Manage users and computers in the new Active Directory and ensure that all the group policies are in place and provide adequate support to users

• User ID creation, configuration, mapping

Antivirus Server Management

• Configuration of policies to allow pen drives on computers.

• Updating of Antivirus Server (ESET)

• Ensuring that all clients on the network are up to date (Antivirus application)

• Managed antivirus server policies (ESET) and ensured all clients remained updated. Other Responsibilities.

• Installed and configured security CCTV cameras across all branches (20).

• Developed and maintained backup and disaster recovery solutions using Vsphere replication.

• Managed network infrastructure and VPN configurations (IPSEC, OpenVPN, Pfsense).

• Provided IT support & training for users, ensuring smooth operations of banking software and core systems.

• Configured and managed email servers (Zimbra) and domain access rights.

• HardCat installation and Administration

• Provide technical support/ Respond to help desk tickets and support requests, troubleshoot technical issues, and provide technical assistance to end-users.

• Toner(s) management, analysis, and purchase.

• Microsoft Intune administration Center.

• Microsoft Entra administration Center.

• Intune security company portal configuration on Staff phones.

• Ezwich files upload to the finance server.

• Liaising with 3rd Party for printers, photocopiers, inverter, AVRs, and UPS maintenance.

• Managing Advans Ghana IT hardware

• Liaising with 3rd. Party Providers for E-zwich, Western Union, MoneyGram, Etranzact, and others.

• Orbit, Amplitude, Smart banking management and (Banking software)

• Sage Accounting installation and management

• File server access right.

• User and Desktop Support

• Remote, and in person training, User setup on computers.

• Laise with ISPs for better Network perfomance

Systems & Network Administrator

Multibility Microfinance Ltd (2012 – 2013)

• Managed server configurations and operating system installations.

• Provided desktop and remote support for users.

• Installed and configured network security tools, antivirus, and firewall policies.

• Supported banking software and executed system upgrades. Installation & Support Engineer

Gateway Broadcasting Satellite (GBS) & Multichoice Ghana (2006 – 2011)

• Installed and configured TV satellite systems and networks.

• Provided technical support for satellite decoders and broadcasting services.

• Designed and implemented television network cabling for hotels, offices, and apartments.

EDUCATION & CERTIFICATIONS

• Bachelor of Science in Computer Science– University of the People, California, USA

• Associate Degree in Computer Science – University of the People

• Diploma in Hardware & Network Engineering – IPMC College of Technology

• Microsoft Certified System Engineer (MCSE) – IPMC College of Technology

• Cisco Certified Network Associate (CCNA) – IPMC College of Technology

• ITIL Certification – RM Consult

• Certificate in Ethical Hacking – Simplilearn

• Certificate in Cloud Security – Simplilearn

• Certificate in Network & Application Security – University of the People

• Certificate- System Administration & IT Infrastructure Service- Google

• Introduction to CCTV Systems and AutoCAD Layouts-

• Certificate- Ethical Hacking for Beginners- SkillUp by Simplilearn

• Certificate of Atten. - Understand an attacker’s Mindset- MEA by SkarkStriker

• Certificate of Continuing professional Education-Multithread (Microsoft partners).

• Certificate of participation on Cloud Security Specialist-Simplilearn TECHNICAL SKILLS

• Operating Systems: Windows Server, Linux (Ubuntu, Zentyal, Red Hat)

• Networking: Firewall Management, VPN, Router Configurations

• Cybersecurity: Antivirus & Malware Protection.

• Cloud & Virtualization: VMware Vsphere, Microsoft Azure, AWS

• Tools & Applications: Zimbra, Sage VIP Accounting, SQL Databases, CCTV Systems, Network monitoring (Zabbix, Check_MK, Centeron, SolarWind).

• Ticketing Systems: ServicNow, Jira, GLPI, ServiceDesk plus. PROJECTS & ACHIEVEMENTS

• Successfully led the migration of on-premises infrastructure to cloud-based solutions, enhancing security and scalability.

• Spearheaded the implementation of a company-wide VPN for secure remote access.

• Designed and managed an advanced surveillance security system across 20+ branches.

• Trained over 500 employees on cybersecurity awareness and IT best practices.

• Spearheaded over 17 branches infrastructure setup.

• Spearheaded CCTV systems change in all branches. INTERESTS & HOBBIES

• Research & Football

• Motivation & Encouragement

• Traveling & Exploring Innovations

REFERENCES

Yaa Birago Ofori-Addo

Chief Human Resource officer

Advans Ghana Savings and Loans Limited

Mallam Atta- Newtown- Accra

+233-********.

Head-of-Training

IPMC, College of Technology

62 kojo Thompson Road

Adabraka, Accra

+233 030-***-****.

Mr. K. Enison

The Director

Clickbase Multimedia

Box 12384, Tema

+233 (0-267******.

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