Bilingual Customer Service and Sales Specialist with CRM Expertise
Resume:
Handling strategies on productivity and preparing an action plan on business
development, costs and bar production.
Managing purchase orders with suppliers and inventory control as well as training new staff members.
Supervising and monitoring required conditions for each product and beverage, conducting maintenance of machines and equipments. Assistance manager
Aug 2022- Present
Ir Rizzu restaurant
2019 -2021
24/ intouch BPO, Bogotá/ Canadá/Usa
Sales Agent/customer service
GNC nutrición center/ up selling
Fullfilled sales and customers queries in a timely manner at the same time multitasking: answering calls finding necessary resolutions, replying to emails and online chat requests, checking requirements, status of the bank transactions and shipping details whilst following the company protocols on quality assurance. 2017 - 2019
Luminess air makeups
Sales agent/ retention
Converted BBB (better business bureau) complaints and unwanted products into higher sales and returning customers.
Took position of sales and customer care position in beauty and well-being industry.
In short time became a trainer of the new team members. Profile
I am a competitive and open person willing to learn and fulfill company's requirements im accordance with its vision, mission and targets. I have handled inbound and outbound calls, emails, and text messaging in both English and Spanish. I am highly skilled in CRM management, multitasking across systems, upselling, and providing high-quality customer service. I am seeking opportunities in the iGaming industry, with availability for remote work. Work Experience
Reference
Phone: +573*********
Operation manager
Phone: +356********
Restaurant manager
Silia Grech Luisa Avila
Skill
CRM and customer
database management.
Effective multitasking,
managing multiple
communication channels
simultaneously.
Upselling and cross-selling
strategies to maximize
revenue.
High-quality customer
service, ensuring customer
satisfaction and retention.
Education
High School diploma
Barranquilla school 2002, 117 institute
July, 2019 luminess company
Top seller of the month
Awards
**************@*****.***
Contact
Vince
Pedraza Sales Representative
Contact this candidate