Security Operations and Customer-Focused Leader

Classification: General

Bikramjit Singh

+* (***) – 862 - 0044 ***************@*****.***

*** ********* *** **, *******, Alberta

SUMMARY OF QUALIFICATIONS

• Highly competent and result driven professional with diverse customer service experience.

• Demonstrated success in areas of sales, client services, and business development.

• Strong interpersonal abilities with excellent leadership skills; professional, cooperative, energetic, and diplomatic.

• Efficient and organized to effectively meet tight deadlines and targets.

• Detail-oriented, enthusiastic, self-motivated, and committed. WORK EXPERIENCE

SECURITAS, QRT (Quick Response Team) ( Dec 2023 – Till )

• Emergency Respond to urgent situations, whether it's a security breach, an accident, or an operational failure.

• Assess the situation, coordinate the response, and resolve the issue as quickly and efficiently as possible.

• Keep informed about the progress of the situation and escalate as necessary.

• Quickly identify the root cause of the issue and determine the best course of action.

• Record the incident, actions taken, and any lessons learned for future improvement.

• Oversee day-to-day operations and ensure team members are performing their tasks efficiently.

• Provide training, coaching, and guidance to team members to help them improve performance.

• Monitor and evaluate work quality to ensure standards and procedures are followed. Events Security, Surrey, British Columbia (Feb 2022 – Aug 2022)

• Monitor the event – make sure rules are being followed and help provide a sense of protection for attendees and staff.

• Maintain order – this included directing foot traffic, helping lost people, or assisting in disturbances.

• Escort attendees out of the event – making sure people don’t re-enter when they aren’t supposed to or assisting someone with health problems to a safe area.

• Make regular reports – guards are responsible for reporting any suspicious activity to their supervisor. Arms guard security, Punjab, India

Security supervisor (JUNE 2020 – Oct 2021)

• Security Guard Job at Industry, Shopping Centers, Hospitals, Warehouses.

• Supervised a team of guards for the township.

Mann Telecom, Punjab, India.

Sales Supervisor (AUG 2019 - MAR 2020)

• Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Inventory stock and reorder when necessary.

HD Finance Company, Punjab, India

Classification: General

Data Entry Operator (AUG 2017- AUG 2019)

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.

• Type in data provided directly from customers.

• Create spreadsheets with large numbers of figures without mistakes.

• Verify data by comparing it to source documents. Exploreindia.co.in, Punjab, India.

Digital Marketing Officer (MAR 2012- JUNE 2017)

• Plans and executes all web, database marketing, email, social media, and display advertising campaigns.

• Designs, builds, and maintains our social media presence.

• Measures and reports performance of all digital marketing campaigns and assesses against goals. Dish TV, Punjab, India.

Customer Service Supervisor (APR 2008 - JAN 2012)

• Assisting customer service staff in managing customer inquiries and complaints.

• Hiring new customer service employees.

• Training customer service staff.

• Delegating tasks.

Aptech, Punjab, India

Customer Service Representative (JAN 2006 - MAR 2008)

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies.

• Take the extra mile to engage customers.

EDUCATION

Maharishi Dayanand University, Haryana, India

M.Sc in Computer Science (MAR 2001 - APR 2003)

MCRP, Bhopal, India.

Post Graduation Diploma in Computer Applications (JAN 1999 - DEC 1999) DAV College Amritsar, Punjab, India.

Bachelor Of Arts (JULY 1995 - AUG 1998)

DAV College Amritsar, Punjab, India.

High School (APR 1992 - APR 1994 )

Classification: General

LICENSES AND CERTIFCATION

Alberta Driving License - Class 5 Full

Alberta Basic Security License

Microsoft Certified System Engineer (MCSE)

Certification in Computing, Hardware and Software

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