Customer Service & Front Desk Professional

Makayla McFerrin

Customer Service & Front Desk Professional

206-***-**** ***************@*****.*** Seattle, WA Objective Professional and detail-oriented customer service professional with experience supporting daily operations, engaging with diverse community members, and maintaining organized, welcoming environments. Strong communication, multitasking, and problem-solving skills with a commitment to professionalism and positive client experiences.

Education Bellevue College – Bellevue, WA

Business Administration, Currently Enrolled

Skills Basic computer skills

Phone Etiquette

Customer Service

Communication

Problem-solving

Childcare & Supervision

Experience Responsibilities included supporting daily operations, maintaining organized and welcoming environments, and providing exceptional customer service to clients and staff. Also responsible for handling transactions accurately, assisting with scheduling, resolving concerns professionally, and ensuring smooth day-to-day operations.

August 2023 – March 2024

Frontend Associate

Amazon Fresh

July 2024 – August 2024

Recreation Leader

Seattle Parks & Recreation

September 2024 – December

2025

Assistant Teacher

The Loveable Nest

Communication • Delivered professional and friendly support to clients, parents, and staff

• Managed phone inquiries, scheduling, and daily updates

• Recognized for problem-solving and contributed to solutions that improved workflow

• Assisted with meal service and activities, boosting youth engagement by 10%

Achievements • Problem Solver award – City of Seattle

• Honor Roll – Fall 2024

References Available upon Request

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