Cybersecurity Analyst and IT Support Specialist

Rolly Tshimanga

Indianapolis, IN

**********@*****.*** 317-***-****

CYBERSECURITY ANALYST IT SUPPORT & SECURITY OPERATIONS

Cybersecurity and IT support professional with hands-on experience in endpoint management, ticketing systems, threat analysis, and incident response. Strong background supporting secure access, troubleshooting systems, monitoring logs, and maintaining documentation in regulated environments (HIPAA, GxP). Proven ability to bridge IT operations, security monitoring, and compliance-focused roles.

CERTIFICATIONS

CompTIA Security+ — Jan 2025

Google Cybersecurity Professional Certificate — Sept 2024

Google IT Support Professional Certificate — Aug 2024

Certified Ethical Hacker (CEH) — In Progress

Certified Cisco Network Associate (CCNA) — In Progress

TECHNICAL SKILLS

Security & Monitoring: Splunk, Chronicle, Wireshark, Metasploit, Nmap, Burp Suite

IT & Endpoint Tools: Spiceworks (Ticketing), NinjaOne (MDM/RMM), Active Directory (User Management), RDP

Operating Systems: Windows XP / 7 / 10, Windows Server 2003 / 2008, Linux, Unix

Networking: TCP/IP, Firewalls, IDS/IPS, VPNs, SIEM

Scripting & Databases: Python (Basic), SQL (Basic)

Productivity & Admin Tools: MS Office, Outlook, Adobe, Terminal Services Manager

Compliance Frameworks: HIPAA, NIST CSF, ISO 27001, GxP, GMP

IT SUPPORT & CYBERSECURITY EXPERIENCE

IT Support Technician - Applied Behavior Center Jan 2025 – Present

Provide Tier 1–2 IT support to clinical and administrative staff using Spiceworks ticketing system.

Troubleshoot Windows OS, software, printer, account, and connectivity issues.

Manage and monitor endpoints using NinjaOne (MDM/RMM) for remote access, patching, and system health.

Support user account lifecycle activities (creation, modification, deprovisioning) and enforce access controls.

Document incidents, resolutions, and assets to support audits and compliance requirements.

Financial Representative - Charles Schwab Apr 2021 – Jul 2024

Handled highly sensitive financial and personal data in accordance with strict regulatory and security controls.

Maintained data integrity, confidentiality, and audit-ready documentation in a fast-paced environment.

Demonstrated strong risk awareness, identity verification, and secure communication practices.

Experience directly transferable to SOC environments involving data protection, access control, and compliance.

Insurance Verification Specialist - Hopebridge Aug 2019 – Mar 2021

Processed protected health information (PHI) while adhering to HIPAA compliance requirements.

Ensured accuracy, validation, and secure documentation of sensitive healthcare and insurance data.

Developed attention to detail and compliance discipline applicable to security operations and audits.

CYBERSECURITY PROJECTS

Personal Cybersecurity Lab

Built a secure virtual lab to simulate attack and defense scenarios.

Conducted vulnerability scans and exploit testing using Nmap and Metasploit.

Analyzed traffic with Wireshark and hardened Linux systems.

Incident Response Simulation (Volunteer)

Investigated simulated security events using Splunk and Chronicle.

Identified indicators of compromise (IOCs) and supported remediation efforts.

Log Analysis & SQL Project

Queried log datasets to identify brute-force attempts and anomalous IP activity.

Built dashboards to visualize security trends.

Python Automation

Parsed log files using Python and regex to identify suspicious activity.

Automated basic security tasks and reporting.

EDUCATION

Bachelor of Science in Economics — Indiana State University

Associate of Business Administration — Ivy Tech Community College

CORE COMPETENCIES

IT Support • Ticket Management • Endpoint Security • Incident Response • SIEM Monitoring

Log Analysis • Vulnerability Management • Access Control • Risk Awareness • Compliance & Documentation

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