Customer Service Representative USPS Expert
Resume:
MELKAM EYOB
***********@*****.***
WYLIE, TX 75098-1698
PROFESSIONAL SUMMARY
Dynamic Customer Service Representative with USPS, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and deliver satisfactory outcomes, while efficiently processing orders and training staff. Committed to fostering positive customer relations and ensuring exceptional service experiences.
SKILLS
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Staff training
WORK HISTORY
USPS Customer Service Representative
Garland, TX 2015 Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
EDUCATION
Washera Road View College Addis Abeba. Ethiopia 09/2007
Computer Science: IT
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