Multitalented Writer and Customer Service Specialist
Resume:
E D U C A T I O N
C O N T A C T A B O U T M E
W O R K E X P E R I E N C E
MARY R I TCH
S K I L L S
GEORGIA SOUTHERN UNIVERSITY
Bachelor of Arts
English Language and Literature
Critical Thinking
Customer Service
Organization
Attention to Detail
Word Processing Programs
Academic Research
Informative Writing
Workflow Optimization
Communication
*************@*****.***
St. Simons, Georgia
SHOP ASSISTANT
FREELANCE WRITER
MERCHANDISE REDEMPTION SPECIALIST
Morella’s Tailor Shop (2024 -2025)
Self-Employed (2019 - 2024)
Incentive Solutions (2017 - 2019)
Researched, developed, and edited various articles for online and print publications.
Specialized in interviews with community officials, artists, musicians, and local business owners.
Managed a calendar with multiple clients, deadlines, and assignments with a wide variety of topics.
Maintained a good working relationship with editors and publishers to ensure production of work that met their quality standards.
Maintained a database of several hundred customer service tickets for various clients.
Scheduled, organized, and processed event ticket orders for company rewards, ranging from ten to fifty coordinated tickets for each event.
Acted as a liaison between customer service teams, marketers, and vendors to ensure client satisfaction with their orders. Professional and detail-oriented writer and customer service representative transitioning into medical coding. Strong customer service skills, attention to detail, and years of experience working with teams in various professional settings. Foundational knowledge of medical terminology, human anatomy, and physiology with a CPC certification. Ability to work quickly, meet deadlines, and organize workflow for efficiency and accuracy. Received and verified orders, logged items in the computer system for proper pricing and placement.
Managed the front desk assisting customers on a daily basis. Scheduled customer’s appointments and sent timely reminders. Maintained a professional appearance of the shop by ensuring items were placed appropriately and neatly.
Processed customer invoices for accounts receivable. Processed client invoices for accounts payable.
Packaged and shipped long distance orders to ensure timely delivery.
Assisted the shop owner with other various duties required for running a business as needed.
C E R T I F I C A T I O N
CERTIFIED PROFESSIONAL CODER
AAPC - Pending Exam
2025
GEORGIA HIGHLANDS COMMUNITY
COLLEGE
Associates
Communications
2005 - 2007
MIDDLE GEORGIA COLLEGE
Medical Coding
ICD-10-CM and HCPCS
2025
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