Entry-Level IT Support and Cybersecurity Enthusiast

Dorothy N Kwake

New Palestine, IN 803-***-**** ************@*****.*** www.linkedin.com/in/dorothykwake90 Professional Summary

IT Support trainee at Per Scholas with practical experience diagnosing hardware and software issues, working across operating systems, and applying networking and cybersecurity fundamentals in lab-based environments. Current Direct Support Professional with over five years of experience providing support to clients, resolving issues under pressure, and documenting incidents accurately. Combines strong customer service skills with technical training and a commitment to continuous learning. Seeking an entry-level IT Support role to gain practical experience while pursuing a long-term career in cybersecurity. Skills

Technical Skills: Windows 10/11, Linux (fundamentals); PC setup & troubleshooting; hardware, peripherals & printers; TCP/IP, DNS, DHCP; Wireshark, VirusTotal, Splunk SIEM; documentation & ticketing; user support

Professional Skills: Communication; teamwork; adaptability; time management; accountability; risk assessment; incident response coordination; vulnerability management & remediation planning Education & Certifications

Per Scholas IT Support Training Program – in progress, April 2026 Hands-on labs in hardware, software, operating systems, networking, and security University of Maryland Global Campus Cybersecurity Management and Policies – May 2025 Bachelor of Science – Physical & Human Geography

University of Buea, Cameroon Bachelor of Science – 2012 Certifications

CompTIA Security+ – Active, Accredited Direct Support Professional (DSP) Hands-On IT & Cybersecurity Experience

IT & Cybersecurity Labs — Per Scholas TryHackMe Let’s Defend

● Analyzed phishing emails and network anomalies using VirusTotal and Wireshark to identify potential security threats

● Monitored, triaged, and responded to security alerts via Splunk SIEM, following structured incident-response procedures

● Documented findings clearly for technical and non-technical stakeholders, supporting informed decision-making and risk mitigation

Professional Experience

Direct Support Professional

Thriving Together Support Services Greenfield, IN Apr 2025 – Present

● Supported 4–6 clients per shift with daily living activities, medication administration, and skill development according to individualized care plans

● Maintained full compliance with safety protocols, documentation standards, and care procedures

● Communicated effectively with clients, families, and supervisors while accurately documenting activities and incidents

● Mentored new staff, ensuring adherence to procedures and successful task completion under pressure Direct Support Professional (DSP)

Sevita MENTOR Greenfield, IN Feb 2024 – Apr 2025

● Assisted clients with daily living activities, medication administration, and skill-building

● Supported client independence through guidance and monitoring, helping achieve 70 - 80% of individual care goals

Caregiver

TJ Pinnacle Fishers, IN May 2021 – Apr 2024

● Assisted clients with personal care tasks, including grooming, oral hygiene, and companionship

● Maintained 100% on-time, consistent documentation and reporting of care activities and client progress

● Maintained detailed records with near-zero documentation errors, supporting 100% regulatory compliance

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