Customer Service Representative (Remote)

CLEMENTON, NJ 878-***-**** *********@*****.***

Corey Page

CUSTOMER SERVICE REPRESENTATIVE

EDUCATION

William Paterson University

Wayne, NJ

Bachelor of Arts in Mass Communications

**/****

OBJECTIVE

Proven customer service and technical support representative with a track record of enhancing customer satisfaction. Skilled in complaint resolutions, account updating and adept at multitasking in fast-paced environments.

REFERENCES

Available upon request

FUNCTIONAL SKILLS

Scheduling Payment Processing

Complaint resolution Multitasking

Account Updating

EXPERIENCE

02/2025-Current

Guest Relations Coordinator • Turnersville Automall

• Scheduling appointments for customers based on their availability

• Identify customer needs and recommend appropriate solutions.

• Follow up with customer after scheduling

appointments are complete

• Resolve any customer’s issues or complaints promptly and effectively

• Ability to operate in a fast-paced, high call volume, customer-focused office environment or remotely

01/2019-05/2023

Customer Service Representative • Assa Abloy

• Answering technician and customer phone calls and email requests

• Maintaining customer reports and workflow

management

• Preparing customer quotation for service repairs.

• Updating customers with job completion status via email, phone and portal

• Ability to operate in a fast-paced, high call volume, customer-focused office environment or remotely

05/2017-07/2019

Technical Customer Support • ADT Security

• Ability to operate in a fast-paced, high call volume, customer-focused office environment or remotely

• Assist customer with understanding and resolving billing issues

• Troubleshoot ADT products and services

• Schedule appointments for installation services

Contact this candidate