Aspiring Airline Customer Service Specialist

K N Kenylillian Nambuya

**** *. ******* ******, ******, CO 80222 +1-720-***-****

******************@*****.***

PROFESSIONAL

SUMMARY

At the top of my IATA Class, I bring a strong foundation in customer relationships, communication, and administrative services, deeply rooted in the global values of hospitality and respect. With experience in the service industry and an ability to connect with diverse cultural groups, I am self-motivated, goal-driven, detail- oriented and skilled in teamwork. My passion lies in contributing to the success of a reputable airline while advancing my career, focusing on innovation, collaboration, and continuous learning. I am eager to join a dynamic team and utilize my expertise while also learning and building a stellar career in this diverse industry.

SKILLS Proficiency in Microsoft Office

(Word, Excel, Outlook)

• proficiency in Amadeus ONERES

reservation system

•

• Social media management • Digital communications expertise Strong cross-cultural

communication skills

• Experienced in working within an

international context

•

Resilient under high-pressure

environments

• • Service first mentality

WORK HISTORY CUSTOMER SERVICE AND RESERVATION AGENT 01/2022 to 12/2022 Brussels Airlines Kampala, Uganda

Handled bookings and reservations with accuracy and efficiency through the ONERES reservation system.

•

Provided clients with expert advice and assistance regarding airline services.

•

• Fostered a welcoming atmosphere for customers of Brussels Airlines.

• Managed sponsorship projects with partnering brands. PUBLIC RELATIONS 01/2020 to 01/2021

ADT Africa Kampala, Uganda

Developed and executed brand awareness strategies and ad-hoc campaigns.

•

• Drafted and released press strategies, including media management.

• Created and distributed digital content across multiple platforms.

• Managed daily office operations and a portfolio of six clients.

• Increased industry awareness of ADT Africa's services. MARKETING 01/2017 to 12/2017

Africell Telecommunication Kampala, Uganda

Designed and implemented key marketing campaigns aligned with company strategy.

•

• Grew and managed the online community presence.

• Planned media strategies and oversaw marketing activations in Uganda. REPORTER 01/2014 to 12/2016

Vision Group (Kampala Sun) Kampala, Uganda

Authored news and feature articles for publication at the national media cooperation.

•

• Establishing and maintaining contacts.

• Publishing copy online the [ugh a content management system.

• Sourced potential clients and new advertisers.

• Managed online community engagement and digital content.

• Part-time writer for cultural sections.

EDUCATION Master of Arts International Relations and Diplomatic EXPECTED IN 12/2026 studies

Cavendish University Uganda, Kampala, Uganda

IATA Airline Customer Service Certification IATA Airline Customer 03/2022 Service

Uganda Aviation Academy, Kampala, Uganda

GPA: Graduated with Highest Honors

• Honor Roll {IATA Top Regional Performer March 2022}

• Awarded the { IATA Best Performer In Country Recognition Certificate} Bachelor's Public Relations 01/2015

Uganda Christian University

GPA: Graduated with Highest Honors

REFERENCES Professional References:

Name: Mr Geert Lemmen

Title: Former Country Manager

Company: Brussels Airlines Uganda

Phone: +324********

Personal Reference:

Name: Mr. Johan Van Hecke

Title: Honorary Consul of the Republic og Uganda in Flanders [Belgium] Relationship: Occasional Event Helper {Assist with planning Belgium Club Gatherings}

Phone: +256*********

Email: *************@*******.***

Academic References:

Name: Professor Richard Watenyera

Title: Lecturer Masters Program (International Law) University: Cavendish University Uganda

Phone: +256*********,

Email: **********@*********.**.**

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