Remote Customer Service & Operations Expert

La Trese Breaux

Remote El Paso, TX

*******@*****.*** 760-***-****

Remote Customer Service & Operations Specialist

Highly reliable, metrics-driven remote professional with 10+ years supporting customers, agents, and

high-volume transactions. Expert in troubleshooting, account management, billing resolution, and

end-to-end coordination in fully remote environments.

Core Skills

Remote Customer Support + Technical Troubleshooting - Account Management - Billing & Payments -

Refunds & Disputes - CRM Systems + MLS Platforms + Transaction Coordination

Professional Experience

Hotwire Communications — Remote Customer Service Representative (06/2025 — Present)

Provide remote support for cable and internet services, including troubleshooting, new account setup,

disconnects, restarts, billing disputes, refunds, credit card payments, and equipment return

coordination.

DATAMARK - Customer Service Representative (06/2024 — 06/2025)

Handled high-volume inbound calls related to federal workers’ compensation claims while maintaining a

95% customer satisfaction rate.

Mesilla Valley Transportation — Customer Service Representative (10/2019 — 06/2024)

Resolved shipment tracking, delivery, and billing issues through phone, email, and chat support.

Transaction Coordinator — Real Estate Office (08/2011 — 06/2019)

Coordinated 100+ real estate transactions monthly, supported 9 agents, maintained MLS listings,

tracked earnest money deposits, and ensured smooth closings.

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