Experienced Restaurant General Manager with Operations Expertise
Resume:
Victoria Fonseca
Portland, OR *****
********************@***********.***
Professional Summary
I would like to grow with the company
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Restaurant General Manager
Taco Bell-Salt Lake City, UT
March 2024 to January 2026
Achieved top-tier service. Consistently ranking as the fastest in the district managed labor costs effectively, maintaining optimal staffing levels and reducing overtime Recused customer complaints
increased monthly revenue
General Manager
Chipotle Mexican Grill-Lehi, UT
March 2019 to 2024
• catering
• delivered online orders
• BOD and FOH
• cash control
• ending the day
1. schedule
2. inventory control
3. PL
4. ordering and putting order away
5. participate in recruitment and dismissal process 6. salve problems in the work place
7. address customer and all employees concerns
8. emails and phone correspondence
9. fill in for the GM when absence
General Manager
Arby's-Salt Lake City, UT
August 2016 to September 2019
• time control
• ordering and putting order away
• BOH and FOH control
• cash control
• end of day paper work
•
Branch Manager
Liberty Loans-Salt Lake City, UT
August 2010 to August 2016
• all scheduling
• PL
• cash control
• marketing
• Evaluating credit worthiness by processing loan app and documentations
• interviewing applications
• customer services
• all decision making
• sell loans to meet production targets
• set all meetings to development tasks
• multiple phone lines
• key
•
•
Education
HS (High school diploma)
Horizonte Instr & Trn Center-Salt Lake City, UT
1997
Trade school
Skills
• Delivery driver experience
• Quick service & fast food restaurant
• Commercial cleaning
• Load & unload
• Property management
• Accounting
• Financial performance measurement
• Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (21-50 sessions)
• Office management - Office management experience (6-10 years)
• Team motivation (leadership skill)
• Teaching
• Mechanical knowledge
• Food preparation
• Teamwork
• Menu planning
• Food hygiene
• Payroll
• Warehouse distribution
• Office manager experience
• Floor buffing
• HACCP
• Manufacturing
• Office equipment management
• Cost control
• Operations
• Food service inventory management
• Casual dining experience
• Assembly
• Job board recruitment
• Inventory control
• On-the-job training (training delivery method)
• Budgeting
• Supervising experience
• POS systems
• Leadership
• Job shadowing (employee development activity)
• Conference training method
• Inventory management - Inventory management experience (More than 20 years)
• Hotel experience
• Microsoft Word
• Internal hiring
• Managing food service teams - Largest food service team managed (More than 20 team members)
• Continuous improvement standards implementation
• Restaurant management
• Sales - Sales experience (16-20 years)
• Commercial building sanitation management experience
• Financial concepts
• Seminar
• Food production
• Office supply management
• Recruiting
• Data analysis skills
• Kitchen management
• Driving
• Culinary experience
• Food service
• 5S
• Banquet experience
• Forecasting
• Retail sales
• Team management - Team management (31-200 team members)
• Hotel restaurant experience
• Office maintenance scheduling
• Profit & loss
• Cleaning
• Computer literacy
• Floor care
• General management
• Management
• Microsoft Powerpoint
• Communication skills
• Social media (candidate sourcing)
• Cash reconciliation
• Restaurant experience
• Process improvement standards implementation
• Upselling
• Guest services
• Computer operation
• Interviewing
• Customer service
• Attention to detail
• Product management
• Staff training
• E-learning (training delivery method)
• Cashiering
• Customer satisfaction surveys
• Multi-line phone systems
• Revenue management
• Warehouse experience - Warehouse experience (6-10 years)
• Cash register
• Labor cost analysis
• Performance management
• Training & development
• Workshop facilitation
• Employee orientation
• Cooking
• Team development
• Catering - Largest catering event worked (More than 500 guests)
• Supply chain management
• Recruitment agencies
• Serving - Serving experience (1-2 years)
• Food safety
• Self-directed learning
• Customer complaint resolution
• Managing hospitality teams
• Print advertising
• Operations management
• Food service management - Food service management experience (More than 20 years)
• Quality assurance
• Sanitation
• Formal training programs
• Typing
• Customer relationship building
• Hospitality
• Assistant manager experience
• Warehouse management
• Cross-selling
• Team leadership
• Bartending
• Event planning
• Staff scheduling
• OPERA
• Warehouse supervisor experience
• Financial acumen
• English
• Office activity coordination
• Baking
• Google Calendar
• Merchandising
• Custodial experience
• Productivity software
• Apple Keynote
• Food safety management
• Complaint handling
• Crew management
• Employee relations
• Stocking
• Microsoft Excel
• Conflict resolution
• Role-playing (training delivery method)
• Conflict management
• Referrals (candidate sourcing)
• Project management
• Organizational skills
• Pricing
• Mentoring
• Purchasing
• Critical thinking
• Profit and loss analysis
• Financial operations management
• Computer skills
• Coaching
• Delegation
• Cash handling
• Marketing
• Financial analysis
• Budget audit
• Carpet cleaning
• Cafeteria experience
• Food service staff productivity monitoring
• Networking event recruitment
• Lean Six Sigma
• Supply chain
• POS
• Strategic planning
• Financial management
• Time management
• Fine dining experience
• Customer inquiry handling
Languages
• Spanish - Fluent
• Bilingual
• English
• Translation
Certifications and Licenses
Driver's License
2000 to Present
DL
Food Handler Certification
ServSafe
Food Safety Manager Certification
Food Safety Certification
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