Multilingual Administrative Professional with Leadership Experience

Sandy Martinez

702-***-**** ****************@*****.***

A highly motivated and passionate trilingual administrative professional fluent in English, Portuguese, and Spanish is seeking to advance their career and make a meaningful impact with a forward-thinking company that values the strengths of a proactive individual.

Professional Experience:

Caesars Entertainment, Las Vegas, NV October 2021 - Present

Cage Cashier/Rewards Representative Lead

-Handle fraudulent accounts with meticulous quality assurance and conduct thorough research.

-Delegate tasks as needed to the team.

-Prioritize and diligently manage heavy email.

-Protect company assets and adhere to company departmental policies and gaming regulations.

-Accurately handle customer exchanges, ensuring equal cash and chip exchanges, and cashing checks within established procedures.

-Update customer profiles and personal information.

-Assist customers in establishing credit lines and communicate with appropriate personnel regarding customer credit information.

-Enroll new members in benefits and rewards programs.

-Communicate with existing and high-level customers about existing benefits and promotions.

SGS North America, Fairfield, NJ September 2018 – August 2020

Senior Quoter September 2018 – August 2020

-Sort samples into numerical order.

-Understand and follow laboratory testing methods and procedures.

-Communicate with internal staff and management, as well as external clients, to clarify instructions, requirements, turnaround time, status reporting, quotes and pricing, acknowledgments, and analytical reports. Provide information on the methods required.

-Communicate with laboratory supervisors and staff to resolve day-to-day questions and ensure timely delivery of services to meet client expectations.

Technical Report Writer September 2016 – September 2018

-Ensure accurate and timely reporting of results to customers.

-Maintain strong relationships with clients and within the operation center.

-Generate, coordinate, and distribute project documentation as required.

-Perform data interpretation and data entry.

-Review Disney reports entered by Licensees for approval under government requirements for products considered for the market.

-Write reports on products inspected, tested, and verified by our technicians, ensuring they meet market standards.

Greater Living Foods (Kenilworth, NJ) November 2005 – September 2016

Billing/Customer Service Specialist

-Responsible for billing all customer orders and preparing warehouse paperwork.

-Ensure efficient flow of post-sales operations involving accounts receivable, invoicing, payment processing, collections, and account reconciliation.

-Secure financing for all orders through consumer lending institutions.

-Handle frequent phone calls, including new inquiries, post-order adjustments, and customer complaints.

Skills Profile

-Proficient in Microsoft Suite, Outlook, Salesforce, Accellos, QuickBooks, Boss, and SharePoint.

-Skilled in customer service and relations.

-Highly detail-oriented and organized.

-Knowledgeable in financial and accounting tasks.

-Experienced in training and delegation.

-A dedicated team player and builder.

-Proficient in filling and data entry.

-Demonstrates consistent professional communication skills.

Education

-Union County College, Elizabeth, NJ - Certified Administrative Assistant 2009

-Strayer University, Piscataway, NJ - Associate’s Degree in Business 2015

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