Biomedical Engineering Student with Customer Service Focus

Nadia Pavlov

Tampa, FL 727-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer focused team member with experience in fast paced hospitality and nonprofit retail operations. Recognized for clear communication, calm problem solving, and attention to detail while supporting guests, coworkers, and store or restaurant workflows.

CORE SKILLS

• Customer service and guest support

• De-escalation and issue resolution

• POS and payment processing

• Cash handling and accuracy

• Order accuracy and quality checks

• Multitasking in high volume settings

• Inventory stocking and merchandising

• Team communication and shift support

EXPERIENCE

Server and Hostess, Cantina Viajero May 2023 to August 2023 Trinity, FL

• Provided attentive service in a fast paced restaurant, managed seating flow, and supported a welcoming guest experience.

• Coordinated with kitchen and bar to ensure accurate orders, timely delivery, and quick fixes when issues arose.

• Processed payments and handled cash and card transactions with accuracy while balancing multiple tables. Volunteer Retail Assistant, Metropolitan Ministries November 2021 to March 2022 Holiday, FL

• Stocked, organized, and replenished the sales floor to keep the store clean and easy to shop.

• Assisted customers and families in selecting essential clothing items with empathy and discretion.

• Supported donation sorting and basic inventory tracking to keep shelves properly stocked. Additional Experience

Undergraduate Research Assistant, MagLab, Florida State University February 2025 to Present Tallahassee, FL

• Work in a team based environment, follow protocols, and document results with strong attention to detail. Research Scholar, Chen Lab, Boston University June 2025 to August 2025 Boston, MA

• Presented project updates biweekly and managed multiple priorities while supporting a collaborative lab team.

• Improved workflow efficiency by designing and 3D printing custom components used in biological assays. EDUCATION

Florida State University Expected Graduation 2027

Bachelor of Science, Biomedical Engineering GPA 3.7 INVOLVEMENT

Theta Tau Engineering Fraternity Active Member, Rush Committee Member

• Coordinated recruitment events and supported welcoming, organized experiences for prospective members.

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