Manager IT & AI

Sheeraz Sharif Khan

Manager – IT & AI Enterprise Infrastructure &

Network Engineering

**************@*******.*** +971-**-***-****

Dubai, UAE

LinkedIn: https://www.linkedin.com/in/sheeraz-sharif PROFESSIONAL SUMMARY

A highly accomplished and results-driven IT Professional with 22+ years of progressive experience in IT infrastructure, network engineering, and strategic technology leadership. Proven expertise in managing complex enterprise systems and executing AI-driven technology projects across the Middle East and North Africa (MENA) region.

Recognized for successfully spearheading the deployment and scaling of AI Smart Vision solutions in high- stakes, multi-country environments (Dubai, Qatar, Bahrain, Egypt). Possesses a unique blend of technical depth in systems administration, cloud services (Azure, AWS), and network security (Fortinet, Meraki), combined with strategic project management and team leadership skills. Currently serving as Manager – IT & AI at OmniClouds, managing 40+ branch sites across MENA with 99.9% system uptime. Seeking IT Manager, IT Director, or Technology Leadership roles where technical expertise and strategic vision can drive organizational growth and digital transformation. CORE COMPETENCIES

Category Skills & Expertise

AI & Deployment AI Solution Implementation, Multi-Country Deployment, AI Smart Vision Systems, Project

Management, Technical Leadership

Infrastructure IT Infrastructure & Network Management, System Administration (Windows Server, Ubuntu, Linux),

Virtualization (VMware), Cloud Services (Azure

AD, Office 365, AWS)

Security & Network Firewall Administration (Meraki, Fortinet, SonicWALL), VPN, CCTV Infrastructure, MDM

Solutions (Intune, MobileIron), Network Security

Enterprise Systems ERP Support (Microsoft Dynamics AX), Exchange Online, Active Directory, SQL Server, SD-WAN,

DMVPN, ExpressRoute, Backup Solutions

WORK EXPERIENCE

Manager – IT & AI

OmniClouds, UAE July 2021 – Present 4 Years 8 Months

• Led multidisciplinary technical teams of 15+ professionals across 40+ branch sites with successful project delivery

• Supported deployment and operational rollout of AI Smart Vision solutions across Qatar, Bahrain, and Egypt

• Administered enterprise IT systems (Active Directory, Office 365, Windows Server, Azure AD) achieving 99.9% system availability

• Supported planning, configuration, and expansion of SD-WAN and server infrastructure for improved performance and scalability

• Managed day-to-day network security operations including VPN, firewall (Meraki, Fortinet), and CCTV environments

• Maintained comprehensive IT asset inventory across all sites ensuring compliance and lifecycle tracking

• Trained and guided technical support teams in troubleshooting and best practices for IT operations

• Developed SOPs and technical documentation to streamline operations and accelerate team member onboarding

• Participated in security audits, backup strategy implementation, and access control reviews

• Supported business continuity planning including Disaster Recovery procedures and failover testing Assistant Manager – IT

OmniClouds, UAE July 2021 – July 2022 1 Year

• Implemented IT service procedures and ticket management workflows improving incident response time by 35%

• Collaborated with senior management on IT infrastructure upgrades and digital transformation initiatives

• Conducted capacity planning and preventive maintenance to minimize outages and ensure infrastructure reliability

• Assisted in vendor coordination for procurement, licensing renewals, and hardware replacement

• Evaluated and onboarded new technologies providing technical input during POCs and pilot phases Network Support Engineer

050 Telecom, Dubai UAE Sep 2020 – July 2021 11 Months

• Provided advanced network troubleshooting and support for telecommunications infrastructure

• Managed and configured network devices (Avaya, TP-Link) ensuring optimal connectivity and performance

IT Engineer

Sanipex Group, Dubai Aug 2017 – Apr 2020 2 Years 9 Months

• Managed IT support operations for 500+ users including hardware/software troubleshooting and upgrades

• Administered network printers, biometric access systems, and maintained IT Asset Reports

• Ensured IT compliance and security standards across all systems and operations

• Supported multi-cloud infrastructure (Azure/AWS) for enterprise operations NOTABLE PROJECTS & ACHIEVEMENTS

• ENBD UAE Bank: Provided secure end-to-end SD-WAN solution, improving network performance and reducing operational costs by 25%

• Kentech Oil & Gas: Migrated DMVPN network comprising 50+ sites to secure modern SD-WAN solution, improving uptime to 99.95%

• McDonald's UAE: Designed and deployed ExpressRoute connection with Point of Presence (POP) for secure Azure traffic transmission

• OmniClouds: Designed and deployed secure, scalable cloud-based network solutions for 30+ enterprise customers using SD-WAN

PROFESSIONAL CERTIFICATIONS (Active)

• Nx Witness VMS Certified Operator (May 2024)

• Aruba Accredited SD-WAN Professional (Jul 2023 – Jul 2025)

• Aruba Product Specialist – Central (Jun 2022 – Jun 2024 (Expired))

• RUCKUS ICX Implementer (Feb 2022 – Feb 2025)

• RUCKUS Accredited SmartZone Administrator (RASZA) (Feb 2022 – Feb 2025) MICROSOFT TRAINING CERTIFICATES

• Microsoft Windows Server 2003 Active Directory Infrastructure Nov 2007 – Jan 2008 (CTTC)

• Microsoft Exchange Server 2003 Feb 2008 – Apr 2008 (CTTC)

• Microsoft Windows Server 2003 Network Infrastructure Aug 2007 – Nov 2007 (CTTC)

• Managing and Maintaining Microsoft Windows XP and Windows 2003 Jul 2007 – Sep 2007 (CTTC) TECHNICAL TRAINING & DIPLOMAS

• Diploma Information Technology (DIT) 2001-2002 (CRIT, Karachi)

• Advance Network Course Jun-Dec 1997 (CRIT, Karachi) EDUCATION

Bachelor of Commerce (B.Com) – University of Karachi, Pakistan (2006) TECHNICAL KEYWORDS

SD-WAN, ExpressRoute, Azure, AWS, Fortinet, Meraki, Cisco, SonicWALL, VPN, CCTV, Active Directory, Office 365, Windows Server, Exchange Online, ERP, Dynamics AX, SQL Server, VMware, Linux, Ubuntu, Intune, MobileIron, Avaya, TP-Link, Backup Solutions, Disaster Recovery, Network Security, Firewall Administration, System Administration, IT Infrastructure, Project Management, Team Leadership, AI Smart Vision, Multi-Cloud, Cloud Services

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