Customer-Focused Parts & Service Specialist
Resume:
Whitney
Hernandez
Objective
Houston, TX 77373.
*********@*****.***
To obtain a position as passionate about building customer relationships and defusing customer situations and customer-obsessed support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions. ㅡ
Skills
Experience
● Highly motivated
● Independent thinker
● Team worker
● Polyglot (English, Spanish, ASL (American sign language)
● Skilled in special event set-ups.
● Great interpersonal skills.
Team IK Autoworks / Parts Manager
July 2023 - Present. 10418 Altonbury Lane Houston Tx 77031 Team IK autoworks is a collision and automotive repair shop that services a wide array of personal vehicles, fleets and DRP’s.
● Managed inventory for automotive and collision repair parts, ensuring timely availability and reducing downtime in repair operations.
● Developed and maintained relationships with suppliers and vendors to negotiate cost-effective pricing and manage supply chain efficiency.
● Conducted regular inventory audits to optimize stock levels, minimize waste, and prevent part shortages or overstock.
● Coordinated with technicians and service advisors to promptly source and deliver parts, supporting high-quality, timely repairs.
● Implemented inventory management systems to track parts usage, streamline ordering, and increase operational efficiency.
● Analyzed purchasing trends to forecast demand, reduce costs, and improve inventory turnover.
● Trained and supervised staff on parts handling, inventory processes, and compliance with safety protocols.
● Resolved discrepancies in orders and invoices, ensuring accuracy and maintaining strong vendor relationships.
Purple Communications, Inc / Customer Experience Team Member May 31, 2022 - June 2023 13620 RM-620 Unit C Austin, TX 78717 Purple communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities.
● Provided exceptional customer support to deaf and hard-of-hearing clients, ensuring accessibility and understanding in every interaction.
● Resolved technical issues and provided guidance on using software solutions designed specifically for the deaf and hard-of-hearing community.
● Demonstrated empathy and sensitivity to the unique communication needs of users, enhancing customer satisfaction and trust.
● Acted as a liaison between customers and the technical team, effectively translating customer feedback into actionable improvements.
● Conducted onboarding and training sessions to help users navigate and fully utilize communication tools.
● Monitored and analyzed customer feedback to identify patterns and proactively address potential issues.
Experience
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Education
Sun Moon & Stars Learning Center / Teacher Assistant July 27, 2021. 3808 S 1st St Austin, TX 78704
● Supported early childhood development for deaf and hard-of-hearing children, ages 12 months to kindergarten, through engaging ASL-based activities and structured play.
● Assisted lead teachers in planning and organizing educational activities that promote language development, social skills, and cultural awareness in ASL.
● Fostered a supportive, inclusive classroom environment by using visual aids, interactive games, and hands-on learning tailored to young ASL learners.
● Monitored student progress, provided individual support, and reinforced lesson content to help children achieve developmental milestones.
● Collaborated with parents, caregivers, and team members to ensure continuity of learning and effective communication. TSD Austin Tx / 1102 S. Congress Ave Austin, TX 78704
● High school diploma
Austin community college / 1020 Grove Boulevard Austin, TX 78741
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