Executive Assistant and Multi-Unit Ops Leader

Mackensy Pratt

Kirkwood, GA 470-***-**** *************@*****.***

Professional Summary

Highly organized and results-driven Executive Assistant with 15+ years of leadership experience supporting multi-unit restaurant operations and executive-level decision makers. Skilled in calendar management, confidential communications, financial reporting support, and cross-functional coordination. Proven ability to streamline administrative processes, manage competing priorities, and serve as a trusted liaison between executives and teams. Professional Experience

Executive Assistant Folks Inc. Atlanta, GA 2018 – 2021

• Provided full-time executive support to business owner overseeing multiple restaurant locations.

• Managed complex calendars, scheduling, travel coordination, and confidential communications.

• Prepared financial documentation including P&L; reports, payroll support, and budgeting materials.

• Acted as liaison between ownership and management teams across multiple locations.

• Improved administrative systems and workflow efficiency. Unit Manager Waffle House Atlanta, GA 2025 – Present

• Oversee daily operations, staffing, scheduling, and financial performance.

• Ensure compliance with corporate policies and operational standards.

• Develop team members and manage high-volume workflow. Culinary Manager Hopdoddy Burger Bar Atlanta, GA 2023 – 2025

• Directed back-of-house operations including inventory, labor management, and hiring.

• Managed food cost controls and operational efficiency strategies. Store Manager Starbucks Coffee Company Atlanta, GA 2021 – 2023

• Promoted from Assistant Manager to Store Manager within 8 months.

• Led full-store operations, staffing, financial performance, and customer engagement. Core Skills

• Executive-Level Administrative Support

• Calendar & Travel Management

• Confidential Communications

• Financial Reporting Support

• Multi-Unit Operational Coordination

• Process Improvement

• Vendor Communication

• Leadership & Team Collaboration

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