Senior IT Project Manager with Leadership Experience

Location: Buenos Aires, Argentina

Mobile: +54-911-****-****

Email: *******.*.*********@*****.***

• Willingness to relocate.

• Full- Time shift availability.

Operating systems: macOS / Linux / Windows / iOS / Android. Management tools: Jira / Monday.com / Asana / Trello / Microsoft Project. Cloud Platforms: AWS / Azure / GCP.

Agile Methodologies: Scrum / Kanban.

Certifications: Full Stack Web Development / Big Data Architecture. Language Skills: Spanish (Native) / English (95 % - C1) / German (75 % - B1-2) / Italian (10% - A1) / Portuguese (10% - A1)

Natalia is From Buenos Aires, Argentina. She is passionate about creating new products and innovation through new trends in technology. She has experience working in startups and big companies such as American Express, Techint, Occidental Petroleum Corp. (OXY), and IMS Health, among others. She has been leading and managing projects with people in different locations and time zones. She loves to participate in project management from start to end, working closely with teams and stakeholders, and translating their needs into products or solutions. She is open to new ideas and knows the steps from generating concepts and functionality into requirements and documentation. She is social and knows how to work individually and as part of a team. She has experience leading development teams composed of software engineers, website developers, big data architects, and different professionals from the IT industry. Natalia enjoys thinking about and designing innovative products that help guarantee correct functionality. As an IT Engineering Manager, she has experience in supervising and mentoring teams, actively listening to clients in collaboration with all parties, and creating an atmosphere where core values are promoted. She understands the importance of communication with all parties, from the product owner to the final customer, including the engineering team and CMs.

Natalia is interested in developing new skills in projects in the fields of AI, Aerospace, and the Automotive industry. She is convinced about making a turning point in the world through IT science. She has an academic background in full-stack engineering and big data architectures. Natalia loves nature and animals, and she is a volunteer rescuing pets and helping them to find new homes.

She likes reading, writing, and cultural exchanges with people from abroad to meet other mindsets and practice new languages. She enjoys spending time with family and friends. She has a daily routine at the gym to stay healthy. Presentation

Competence Areas

Natalia Calabrese

IT Engineering

Manager

Natalia Calabrese

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CV

Natalia Calabrese

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Work Experience

2022 – 2023 WizeHire – USA (remote) Human Resources. Senior IT Engineering Manager

Principal functions of this project:

• Work with engineering to designate directly responsible individuals for each technical system and maintain effective lines of communication.

• Maintain a scale-appropriate security posture and evaluate COTS vs. in-house solutions.

• Maintain and review a disaster recovery plan on a regular cadence.

• Work with the HR team to develop a world-class onboarding experience for all new employees with minimal manual intervention. This process requires provisioning laptops, owning the Apple Business Manager account, and assisting with setup when appropriate.

• Provide timely laptop management including provisioning of applications.

• Own risk management strategies for information security, compliance, backups of business-critical information, and business continuity.

• Manage tiered, day-to-day support system for the entire organization.

• Provide status reports across all projects to multiple stakeholders.

• Manage vendor relationships, negotiate contracts, and provide project oversight and management to ensure effective use of outside resources.

Achievements: Improvement of SaaS performance Cost-effectiveness Security enforcement. Tools: Linear, Salesforce, Jamf Pro, Github, Visual Studio, Monday.com, Figma, Assembly, Hubspot, Metabase, Airtable, Guru, Rollbar, Datadog, Postmark, Satismeter. 2017 – 2022 Freelancer – Buenos Aires City, Argentina (remote) IT Manager Team Leader

• Head of Technical Projects and their stages:

• Management of planning, resources, implementation, and monitoring of the milestones of each phase, oriented to high-quality deliverables.

•Participation in website development, applying best practices according to business needs.

• Holding regular meetings with clients and members of technology teams (BI Analysts, Software Engineers, Solution architects, etc.).

• Foster effective communication, aligning information with teams, clients, and stakeholders.

• Guarantee good work practices focused on the client and results-driven for optimal performance.

• Preparation of reports and closing of project deals.

• Promote continuous and strategic improvement in the business.

• Ensure the achievement of the objectives within the established deadlines efficiently, prioritizing the client's requirements.

Achievements: Improvement of software lifecycle Data and Cloud maintenance Cost-effectiveness Security enforcement.

Tools: Monday.com, Asana, Salesforce, Github, Visual Studio, Postman, Heroku, JavaScript, React, Angular, Typescript, NodeJs, Express, MySQL, MongoDB, AWS, Spark, Pentaho, NiFi, ElasticStack.

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2017 – 2017 Amdocs – Buenos Aires City, Argentina. Telecommunications. IT Service Delivery Manager

• Responsible for the entire Software Engineering Management Cycle and its phases:

• Work closely with fellow team members in the United States and India to provide excellent product and customer support to Enterprise customers.

• Ensuring effective front-end and back-end functionality of applications.

• Technical leadership to software engineers by coaching and mentoring throughout end-to-end software development, maintenance, and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation.

• Provide input to the software engineering manager for estimates, resource needs, milestones, and risks; ensure effective delegation, monitoring tasks, identifying risks, and handling mitigation and escalations.

• Hands-on technical and functional input to design, maintain, build, integrate, and test complex software components according to functional and technical design specifications; Follow software development methodologies and release processes.

• Represent and lead product /application /modules/ team discussions and build relationships with internal customers/ stakeholders.

•Enforcement of quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measurement of them and taking actions in case of variances, and ensuring all the project agreed deliverables are completed to the required level of quality. Achievements: Implementation of telecommunication projects Improvement of Quality assurance and best practices in Software engineering Cost-effectiveness Security enforcement. Tools: Monday.com, Salesforce, Github, Visual Studio, Postman, JavaScript, React, Angular, Typescript, NodeJs, Express, MySQL, MongoDB, AWS.

2016 – 2017 American Express – Buenos Aires City, Argentina. Financial Services. IT Service Delivery Engineer

• Oversee the delivery of services at a user level from the Technology Concierge and Helpdesk Partners with the American Express technologies team to deliver new services/ upgrade existing infrastructure.

• Support Network outages, serving as a liaison between the Enterprise Network team, the vendor partners, and the Business.

• Learn the Product/s both technically and functionally, and develop domain knowledge.

• Assistance in research and resolution of problems, from the Information Technology end-user perspective.

• Consulting and Coordinating with professional services, product development, and product management teams who may be involved in specific issues reported by customers.

• Development and implementation of preventive and corrective maintenance procedures.

• Assurance of the correct service of deliverables, that it complies with the agreed quality standards of documentation and presentation of the pertinent reports.

• Contribution to the continuous improvement of the service, by maintaining best practices and updating knowledge.

Achievements: Implementation of financial software and features projects Improvement of best practices in Software engineering and reporting Cost-effectiveness Security enforcement. Tools: Jira, ServiceNow, VPN.

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2009 – 2010 Cegedim Dendrite (IMS Health) – Buenos Aires City, Argentina Healthcare. IT Engineering and Configuration Analyst

• Technical assistance provided to Pfizer Laboratories (Argentina, Chile, and Uruguay).

• Configuration of the Target system (Web and Mobile version for iPaqs).

• Management of interpersonal relationships with the client, for a correct determination of their needs and interests, providing solutions to their requirements, documenting and reporting cases, investigating and monitoring them in conjunction with the area of Databases through SQL. Achievements: Implementing best practices in Technical assistance and reporting Improvement of quality in software products and system optimization Client success. Tools: Jira, Remedy, SQL, Smart, Ace, Lync.

2013 – 2014 Techint Group – Buenos Aires City, Argentina. Engineering - Construction - Steel - Mining - Oil & gas - Industrial plants - Healthcare. IT Engineering Technician- Tier III

• Technical assistance with engineering system tools and applications, in response to customer needs,

(via chat, email, or telephone), providing solutions under the highest quality standards.

• Daily tasks performed to provide access and grant permissions to various system applications (for example, SAP).

• Verification of network and access to it through VPN check, among other analyses and case tests.

• Detection of system failures to solve problems, tests, and verification through investigation, diagnosis, and analysis to provide an accurate solution for each inconvenience.

• Assist with product testing and validation.

• Analyze and provide input for the requirements and impact assessment for new features or bug fixes.

• Make high-level design and establish technical standards.

• Documenting processes and monitoring application performance metrics. Achievements: Implementing best practices in Software engineering and reporting Cost-effectiveness

Security enforcement.

Tools: Jira, ServiceNow, SAP, VPN.

2010 – 2013 Occidental Petroleum Corp. (OXY) – Buenos Aires City, Argentina Oil & Gas - Chemical. IT Engineering Technician - Tier II

• Technical assistance with system tools and applications, in response to customer needs, (via chat, email, or telephone), providing solutions under the highest quality standards.

• Daily tasks performed with tools such as Active Directory to provide access codes to the network and AD Manager to assign permissions and access to various system applications (for example, Oracle).

• Detection of system failures to solve problems, tests, and verification through investigation, diagnosis, and analysis, to provide an accurate solution for each inconvenience.

• Reception and constant training by personnel from different areas of IT, such as on-site support, for the development and improvement of knowledge, as well as for the preparation of instructions, registration in management systems, databases, etc., and all related subject matters that could be useful to complement it.

• Translation in different documentation languages, and interpretation of clients' representatives from abroad.

Achievements: Implementing best practices in Technical assistance, Software engineering, and reporting Improvement of quality in software products and system optimization Cost-effectiveness Security enforcement.

Tools: Jira, Linux, Git, Oracle, Clarity, Crystal Reports, OpenWells, Openworks, Interactive Petrophysics, Sahara, Active Directory, Microsoft Project, Microsoft Access. Natalia Calabrese

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2023 – Current

AWS Training and Certification Center

AWS Certified Solutions Architect - Associate.

2023 – Current

Universidad Tecnológica Nacional (National Technological University) – Buenos Aires, Argentina University of Engineering.

Bachelor's Degree in Information Systems Engineering. 2021 – Current

Universidad Tecnológica Nacional (National Technological University) – Buenos Aires, Argentina University of Engineering.

Diploma in Applied Big Data Architectures.

2004 – 2008 Teleperformance – Buenos Aires City, Argentina IT Consulting. Technical Support Engineer

• Sale of Insurance, and Products for end users of the Dell client.

• Technical Support and Help Desk service provided by telephone to end users (United States and Canada) of telephony developed by the Motorola client.

• Team leader in charge of reduced staff, training of new members, and scope of the goals proposed by Supervisors and Project Managers.

Achievements: Implementing best practices in Technical assistance and reporting Client success. Tools: Siebel, Yantra, TCops, TTrack, WClaims, Tivoli, VPN. 2008 – 2009 Accenture – Buenos Aires City, Argentina IT Consulting. IT Engineering Technician - Tier I

• Technical Support dedicated exclusively to users of the Petrobras company located physically in Buenos Aires, Brazil, and the United States.

• The main tasks were related to the assistance with applications within the platform and frequent inconveniences that could arise in their workstations, providing the appropriate solution through remote

access.

Achievements: Implementing best practices in Technical assistance and reporting Improvement of quality in software products and hardware components System optimization Client success. Tools: Remedy, Active Directory, Lotus Notes, JD Edwards, AS400. Education

Certifications

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• Strategic Vision and Business Analytics.

• Excellent Interpersonal Skills.

• Customer-focused & Results-oriented.

• Mentoring Leadership and Team Coaching.

• Organization of Multiple Tasks promptly.

• Innovativeness and critical thinking.

• Entrepreneurial / Resilient.

2021 – 2022

Universidad Tecnológica Nacional (National Technological University) – Buenos Aires, Argentina

University of Engineering.

Diploma in Full Stack Web Development.

Data Science - Big Data

Distributed Programming, Text Mining, and Applied Data Science. Artificial Intelligence (AI) - Machine Learning - Business Intelligence Analysis (BI). Apache Hadoop NoSQL MongoDB NoSQL Cassandra and Neo4J NoSQL Redis Elastic Stack Pentaho Data Integration - Apache NiFi Python Scala Spark Lambda Map Reduce.

Full Stack Web Development

HTML5 CSS3 Sass Web Hosting and Domain Names Responsive Design Bootstrap UX/UI JavaScript JQUERY AJAX PHP Node JS (JSON - JWT - NPM - Express - Handlebars) API REST Postman Heroku.

Relational and Non-Relational Databases (MySQL- MongoDB) TypeScript Angular React JS (JSX - OOP).

Servers (Set Up - Configuration - IIS) Web Application Deployment (Testing - Production - Ports - Firewall - Security).

Soft skills

Technical skills

Contact this candidate