Emerging IT Support Specialist with Cybersecurity Focus

********@*****.*** Imran • 470-***-**** Mohammed • Alpharetta, GA • LinkedIn: Imran Mohammed

SUMMARY

Cybersecurity student at Kennesaw State University (GPA 3.50, Dean's List x2) with hands-on experience in Windows/Linux systems, TCP/IP networking, DNS, DHCP, firewall configuration, and customer-facing technical support. Skilled at explaining complex technical concepts to non-technical users. Trilingual (English, Amharic, Arabic). Seeking an IT Support role to apply troubleshooting and communication skills in a dynamic, fast-paced environment. TECHNICAL SKILLS

OS: Windows 10/11, Linux (Ubuntu), macOS (familiar), CLI Networking: TCP/IP, DNS, DHCP, VPN, Firewall Config, LAN/WAN Tools: Wireshark, Nmap, GitHub, Remote Desktop, TeamViewer

(familiar)

Software: Microsoft 365, Google Workspace, Active Directory

(familiar)

Programming: Python, Bash Scripting, HTML/CSS Languages: English (fluent), Amharic (native), Arabic (conversational) CERTIFICATIONS

• Cisco Introduction to Cybersecurity — July 2024

• Google IT Support Certificate — In Progress (Expected: March 2025)

• CompTIA A+ — Self-studying (aligns with entry-level IT support requirements) EDUCATION

B.S. Cybersecurity — Network Security Concentration Kennesaw State University — Kennesaw, GA

Aug 2023 – Dec 2026

• GPA: 3.50 / 4.00 Dean's List (2 semesters) Coursework: Network Security, Linux Systems, Cryptography, Ethical Hacking PROJECTS

Network Security Lab — Firewall, Traffic Analysis & Attack Simulation 2024

• Configured firewall rules and simulated cyberattack scenarios in a controlled environment — troubleshot network issues and documented findings

• Analyzed live network traffic using Wireshark; performed port scanning and host discovery with Nmap to identify vulnerabilities Python Automation & Application Development 2024

• Built Python-based applications demonstrating scripting skills applicable to IT automation and task management

• Managed source code, version control, and team collaboration workflows using GitHub EXPERIENCE

Pro Sales Associate The Home Depot — Alpharetta, GA Mar 2025 – Present

• Served as primary point of contact for contractors and business clients — diagnosed complex technical product needs and communicated solutions clearly to non-technical users, directly mirroring IT helpdesk workflows

• Managed multiple concurrent service requests under time pressure; escalated unresolved issues to appropriate teams — modeled ticketing and escalation processes

• Maintained product knowledge documentation and trained peers on updated processes Coach, Marketing & Product Development Topline Soccer — Alpharetta, GA Mar 2024 – Present

• Independently managed operations, marketing strategy, and product improvement across multiple workstreams — demonstrates accountability and self-management critical for IT support roles Team Member Willy's Mexicana Grill — Alpharetta, GA May 2023 – Mar 2025

• Developed strong communication and rapid problem-solving skills in a high-pressure, customer-first environment

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