IT Support & Cybersecurity Student Resume

Azan Khan

Baltimore, MD *******@********.******.*** 443-***-****

EDUCATION

Bachelor of Science, Information Technology Towson University, Towson, MD

3.65 GPA

EXPERIENCE

IT support Intern January 2024- Current [Gap from May-August summer of 2025]

WithMe.Ai (Unpaid) Remote

Assist with day-to-day IT support tasks, including troubleshooting software issues

Performed remote troubleshooting and support by securely accessing user workstations to diagnose and resolve technical issues

Assigned and managed support tickets through ServiceNow

Assist in maintaining IT documentation, including asset management and user guides

Provide technical support to end-users for various IT-related issues

Provided technical support for Microsoft 365 and Outlook 365 issues

Utilized Active Directory to reset user passwords, manage access controls, and maintain group memberships in compliance with internal security policies

IT Support Specialist Intern (INTERNSHIP ENDED EARLY FOR ME DUE TO EXTREME FAMILY EMERGENCY)

John’s Hopkins Applied Physics Laboratory May 2025- June 2025 (End date)

Provided technical support for end users by troubleshooting hardware and software issues on Windows-based systems in a fast-paced research environment

Performed remote troubleshooting and support by securely accessing user workstations to diagnose and resolve technical issues

Assigned and managed support tickets through ServiceNow

Utilized Active Directory to reset user passwords, manage access controls, and maintain group memberships in compliance with internal security policies.

Documented support resolutions and escalated complex incidents to senior IT staff, improving team response times and efficiency

Assisted with new user setups, device imaging, and inventory tracking to support onboarding and asset management.

Undergrad Cybersecurity Researcher and Analyst

Towson University February 2024 - Present

Develop and test IT & cyber defense technology Towson, MD

Monitor security event logs and alerts to identify potential security incidents using SIEM tools such as Splunk

Conduct research leads to peer-reviewed publications, training workshops, presentations and community resources

Auction Associate March 2024 – Present

CarMax Rosedale, MD

Provided excellent customer service to auction participants, answering inquiries and assisting dealers with bidding processes

Worked front desk where I communicated instructions to customers, entered their arbitrations into automation, answered customer questions and received phone calls.

Managed vehicle flow in and out the auction lot, coordinating check-ins, staging, and post-sale processing

Trained new associates, fostering a collaborative and efficient work environment to enhance overall auction performance.

PROJECTS

Network Configuration & Server Development (Packet Tracer) January 2025

Towson University

Configured entire networks in Packet Tracer, setting up routing, switching, and server infrastructure.

Deployed DHCP and DNS servers to automate network services and enable domain name resolution.

Implemented VLANs, static and dynamic routing (RIP, OSPF), and NAT to optimize network performance.

Network Traffic Analysis (WireShark) April 2024

Towson University

Monitored and analyzed network traffic using Wireshark, tracking real-time communication between a host machine and cloud-based applications

Captured and examined packet flows, latency, and bandwidth usage, identifying key protocols such as TCP, UDP, and RTP used during meetings

Certifications

Google IT support

AWS Certified Cloud Practitioner [In progress]

TECHNICAL SKILLS

Languages: Python, Java/Java Script, C, C++, HTML, SQL

Tools and Software: CISCO packet tracker, WireShark, Bash

Operating Systems: Linux Mac OS Windows XP, 7, 8 and 10

Knowledge: Network protocols, OSI model, cybersecurity

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