Operations & Compliance Specialist with 30+ years detail-focused

ANGIE GRAY

Pasadena, Texas

832-***-**** *********@*****.***

Operations Specialist & Professional Liaison NMLS Licensed Lifetime Educator

PROFESSIONAL SUMMARY

High-integrity Operations Professional with 30+ years of experience in regulated, high-stakes environments, specializing in compliance, accuracy, and client advocacy. Recognized for audit excellence and trusted to support sensitive legal, financial, and medical transitions. Background clearances: FBI, TEA, DHS (TWIC).

CORE SKILLS

Regulatory Compliance • Case Management • Operations Management • Systems Mastery • Professional Advocacy

CERTIFICATIONS

Mortgage Loan Originator (NMLS #2191746)

PROFESSIONAL EXPERIENCE

Deer Park ISD – Substitute Teacher Deer Park, TX (March 2023 – Present)

• Demonstrated situational leadership by rapidly mastering classroom systems and protocols across multiple campuses.

• Served as professional liaison between faculty, students, and administration to maintain operational stability.

Houston Pilots Jitney Services – Operations Support Deer Park, TX (Aug 2019 – Mar 2021)

• Provided secure, time-critical transportation under DHS/TWIC protocols.

• Coordinated logistics for personnel and vehicle deployment within restricted maritime zones.

AIG – Case Manager Houston, TX (Jun 2014 – Sep 2019)

• Managed the full life insurance case lifecycle from intake through policy issuance.

• Maintained a consistent 94% integrity rating through rigorous audit and compliance standards.

Deer Park ISD – Long Term Substitute Teacher Deer Park, TX (Aug 2010 – May 2014)

• Led advanced mathematics curriculum, testing preparation, and academic continuity initiatives.

Deer Park ISD – Middle School Mathematics Teacher Deer Park, TX (Dec 2000 – Aug 2006)

• Developed and delivered Pre-Algebra curriculum and student advocacy programs.

Ultimate Singles Dating Service – Event Specialist Houston, TX (Aug 2001 – Dec 2002)

• Managed event logistics, vendor coordination, and member engagement activities.

Wachovia Securities – Accounts Specialist Houston, TX (Aug 2000 – Nov 2000)

• Executed securities transactions and ensured regulatory compliance for client accounts.

Deer Park ISD – Middle School Mathematics Teacher Deer Park, TX (Jul 1998 – Jun 2000)

• Delivered character education programming and academic support for at-risk students.

First Federal Savings Bank – New Accounts/Teller Bryan, TX (Jun 1994 – Aug 1997)

• Managed new account onboarding, teller services, and document proofing operations.

Bayshore National Bank – CSR/Teller La Porte, TX (Feb 1993 – May 1994)

• Oversaw commercial deposits, ATM reconciliation, and high-volume transaction processing.

Pappasito’s – Waitress/Hostess Webster, TX (Jan 1991 – Jan 1993)

• Delivered high-quality customer service in a fast-paced, high-volume restaurant environment.

EDUCATION

Texas A&M University – Bachelor’s Degree in Education (1994–1998)

San Jacinto College (1991–1994)

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