Customer Service Specialist with Appointment Expertise

Zoe Isabel De Leon

Customer Service Representative

Address: Pasig City, Philippines

Phone: 091********

Email: ***********@*****.***

Skills:

-Positive phone and email demeanor

-Analytical

-Organizational

-Strong verbal and written communication

Work History:

September 2025 - Present Customer Service Representative (Inbound) Teleperformance Inc.

Ugong, Pasig

-Schedule, dispatch, and manage service and maintenance appointments for appliance repairs, ensuring optimal workforce routing and technician utilization. June 2024 - June 2025 Customer Service Representative (Inbound) BrightDrop Virtual Assistants Inc.

Remote

-Set up appointments through Service Titan for maintenance and service for customers (HVAC, Electrical, Plumbing, and Door concerns)

Feb 2023 - March 2024 Assistant Client Account Manager (Inbound/Email) EnfraUSA Solutions Inc

Ortigas, Pasig

-Addressed repair/maintenance concerns to clients and vendors

-Created purchase orders and booked hotel reservations for technicians

-Coordinated with Client Account Managers and several departments to provide a resolution

-Set up service appointments based on required SLAs (HVAC, Electrical, Plumbing, and Door concerns) using dispatch software

Oct 2021 - Feb 2023 Customer Service Representative (Inbound) Teletech Customer Care Management Philippines Inc. Cainta, Rizal

-Updated account information to maintain customer records.

-Addressed concerns regarding vehicle recall and in-vehicle technology

-Coordinated with dealerships and the escalation team to provide a resolution

-Set appointments for recall or service repair with dealerships June 2019 - Feb 2020 Customer Service Representative (Inbound) Transcom Worldwide (Philippines) Inc.

Ugong, Pasig

-Provided customer education on the proper use and maintenance of the appliance

-Used the company's troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

-Set appointments with technicians for appliance repair.

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