Care Management Coordinator with Health Care Focus

Albuquerque, NM *****

Phone: 505-***-****

E-mail: *******@*******.***

PROFESSIONAL SUMMARY

I am interested in a full-time position where skills and experience can be a priority in helping to create a positive atmosphere in a professional organization. I am goal oriented to continue education in work related field. Administratively inclined, Reliable, attentive, and timely individual that strives for continuous improvement. With previous background in health care, 4.5 years hands on inpatient care and over 10 years of outstanding customer service with ability to train professionally in a teamwork environment. I work well with a diverse community and am able to build rapport with customers, clients and patients in given work field. My interested is in social work and human services careers drives my ethic.

SKILLS

Customer Service Experience

Financial Transactions (Cash, credit, etc.)

Priority Management

Artistic Talent; Drawing, Matting etc.

Microsoft Office/Excel

Insurance Authorization knowledge

Administrative and Policy professionalism

Inpatient bed side care

Experience with Medical professionals

Patient HIPAA compliant

Medical Charting and scheduling

General Patient Care/interaction

Interest and practical experience in Social Work

Case Management – First Housing, Recovery and Integrative Health

QUALIFICATIONS/EXPERIENCE

September 20203-December 20204 University of New Mexico Hospital. Alb, NM

Cinical Team Coordinator – Care Management

Verified patient demographics

Reported to medical team rounding on patient’s status for discharge

Retrieved medical records for providers

Complete provider requests as needed and capable

Communicated with social workers and providers on patient’s status

Scheduled PCP and specialty follow ups for patients discharges.

Ensured patient safety by reporting to provider and nurse staff of changes.

Rounded with care team on problems in scheduling

Communicated with clinics on scheduling issues and time frames

Assisted patients in understanding appointment time frames, locations and provide information on hand if needed.

December 2022 – May 2023 Krossroads Integrative Health and Recovery Solutiouns

Community Support Worker

Case Management for mental health and recovery clientele

Advanced MD electronic record charting

Appointment based scheduling

Intake and Discharge assessments

Administrative support

Community outreach and engagement

Crisis and mental health observation

Tracking for appointment setting

Urinary Analysis processing

Reporting for medical providers assessments

One on One client centered support in 5 domains of Medicaid

Compliance reporting for policies and legal clients

IOP, Anger Management, Behavioral Health and Community Support scheduling assistance

April 2022 – October 2022 Hopeworks NM – Hope Village

Client Advocate / Case Management

Client centered resource management

Intake and Discharge oversee for tenant support

First Housing model structure experience

Case Management – program support for tenants

Behavioral de-escalation

House visitation assessments

Medicaid, SNAP, benefits and application assistance for tenants

Mental Health and Trauma Informed care

Electronic Charting Record system charting

Compliance briefing on tenant violations and behavioral contracts

Rapport with tenant and case management agencies

Client representation for benefits

Daily updated therapy scheduling

July 2021 – March 2022 United Way of Central New Mexico 2340 Alamo Ave SE – Albuquerque, NM

2-1-1 Helpline Associate

Answering and reviewing community requests on the 2-1-1 Helpline

Networking with Non-Profit organizations for resources and information.

Following up with direct services information and updates

Data gathering and reporting on counties.

Data inputting in Excel and iCarol systems for accurate reports

Communicating with Directors in all efforts to better assist in initiatives.

September 2018 – April 2020 Presbyterian Hospital 1100 Central Ave SE – Albuquerque, NM

Health Service Assistant/Tech

Utilization and Review

Insurance Verification

Employee appreciation award

HIPAA compliance training

Patient appointment scheduling

DME equipment ordering.

Dual Training modules information assisting

January 2015 – September 2018 Starbucks Coffee Co. 2550 Central SE - Albuquerque, NM

Shift Supervisor

Serve customers and provide tasting coffee knowledge.

Assist in training new baristas in café, recipes and standards.

Retail management, cash handling, deployment, break scheduling.

Shift coverage in multiple locations for company support.

Partner of the quarter 2017

May 2010 – Sep. 2013 University of New Mexico Hospital 2211 Lomas Blvd – Albuquerque, NM

Nursing Assistant Tech

Support doctors and nurses in assisting of medical charting.

Sit with patients and observation.

Twelve-hour shift scheduling

Check and document patient vitals.

Practice all hospital procedures and codes.

Work pool assignment rotating

February 2003 – August 2008 Starbucks Coffee Company – Albuquerque, NM

Barista/Shift Coordinator

Coordinate team member work schedules.

Conduct routine maintenance.

Maintain a sanitary workstation.

Cash Register Experience

Provide product in timely fashion.

Interact positively with customers.

Recognize repeat customers and welcome new ones.

Summers - 2001, 2002, 2003 Mayor’s Art Summer Institute City of Albuquerque

Muralist/Artist Assistant

Painting Murals for public entertainment

Manage supplies and workstations.

Touch up on Murals for City buildings

Assist Art Instructors in Ideas

ORGANIZATIONS AND GROUPS

Mpower New Mexico – HIV preventions and planning with Planned Parenthood to help assist members of the community at high risk for limited resources, educations, programs and support in the LGBTQIA… community.

DEI – Diversity, Equity and Inclusion focusing for better practices and understanding in organizational input, comfort, quality, and awareness of social structures.

CNM First Career Chats on managing mental health for young adults during pandemic and stressful times. Advertised to students of CNM and community engagement to focus on supporting mental health awareness.

EDUCATION & CERTIFICATIONS

Cibola High School – Graduated 2003 – National Art Honor Society; President.

Basic liberal studies with Advanced placement in Studio Art for college preparation

University of New Mexico – College courses/credits; Studio Art and Liberal Arts & Undergraduate for Psychology

Hospital Training in HIPAA compliance and policies for patient care

Adult Mental Health First AID Certification – National Council for Behavioral Health

References

Carlene Canafax 505-***-****

Presbyterian Hospitals

Christina Castillo 505-***-****

Tricor Laboratory Assistant

Datha Neal 505-***-****

Comfort Dental

Seam Winthrop 505-***-****

UNMH Care management

Cassie Redsteer 623-***-****

Customer Service Specialist

Joseph Alan Moya

Contact this candidate