Operations and Compliance Professional

Phylicia Cameron

862-***-**** *****************@*****.*** Little Falls, NJ 07424

SKILLS

Problem Solving Skills Office administration Microsoft Office Applications Training and Development Analytical Thinking Enforcement of Regulatory Compliance Leadership Front desk operations EXPERIENCE

EQUIPMENT TECHNICIAN, Hackensack, NJ

Hackensack Hospital, May 2024-Present

• Utilized advanced diagnostic techniques to efficiently detect faults in intricate systems. Built strong relationships with customers by providing excellent customer service and timely resolution of technical issues.

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• Trained staff on how to operate specific pieces of equipment safely and correctly.

• Inspected equipment regularly to ensure proper functioning before use in production processes.

• Tested newly installed machines to verify functionality before being released into general operations. PATIENT SAFETY OBSERVER, Hackensack, NJ

Hackensack Hospital, September 2021-May 2024

Assists patients with the use of simple medical equipment such as hospital bed, bedside commode, wheelchair, and walker

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Observe the safety and comfort of the challenging patient who requires frequent or continual observation and contact due to psychiatric or safety reasons

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Communicate with the nurse if any changes in patient behavior or condition and assist with any medical receptionist duties

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• Possess and obtain working knowledge of external and inter-facility protocols and standards of practice

• Actively participates in the development and implementation of performance/quality improvement. SERVER, Paramus, NJ

Bahama Breeze, May 2017-September 2021

• Interfaces with customers to capture orders in a high-volume, fast-paced environments

• Procured the ability to work in a fast-paced, high volume, environment under limited supervision

• Promotes marketing strategies to promote product launches for promotional and seasonal items

• Processes complex financial transactions for a multi-billion-dollar organization with 98% accuracy and efficiency.

• Demonstrated the ability to interact with customers in a friendly and professional manner. FOOD SERVICE PROFESSIONAL, Wayne, NJ

Hilton Garden Inn Hotel, June 2015-May 2017

• Implemented up sale strategies to drive revenue

Serve as a quality assurance expert protecting the store from legal exposure by ensuring service quality, safety, and compliance with dietary restrictions

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• Serve as the face of the company managing key customer related relationships.

• Utilized effective communication techniques when interacting with co-workers and customers.

• Handled cashier duties, maintaining accuracy of monies received or exchanged. EDUCATION

GENERAL EDUCATIONAL DEVELOPMENT, NJ

P.A.C.E High School, November 2020

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