Results-Driven Customer Service Leader & Claims Specialist

Jeffrey Burgner

*********@*****.*** 702-***-****

LinkedIn Profile: https://www.linkedin.com/in/jeffrey-burgner-ab034033/ Professional Summary

Results-oriented Customer Service Professional and honorably discharged US Army veteran. Advanced knowledge of liability claims handling experience. Experience includes hands on practical application of Oracle and MySQL database set up and maintenance, basic Python scripting, and various computer programming languages: C#, C++, .Net, Java, Win AD, UNIX admin, networking. Experience in a high- volume service environment, both face-to-face and over the phone, resolving auto insurance claims; numerous awards for outstanding customer service.

Bachelor’s Degree

Active Property and Casualty Adjuster’s License in NV, FL and TX.

Proven ability to handle a variety of customer service inquiries professionally and with thoroughness.

Able to employ sound judgement to escalate customer issues to the right level as necessary.

Technically proficient in adapting to new software platforms quickly

Experienced with Microsoft Suite: Project, Excel, Word, and PowerPoint

Effective communication skills to navigate both routine and stressful situations

Public speaking and group presentation experience to include classroom instruction. Work History

Liability Claims Unit Supervisor 08/2021 to 02/2025 Sierra Nevada Administrators

As the Third-Party Administrator for the Clark County School District’s Risk Management Department, responsible for evaluating, investigating and negotiating settlements on new and pending general liability claims to determine liability, as applicable to all State and Federal statutes and client contract provisions. Maintained an active claim backlog of approximately 230 claims. Independently reviewed, negotiated and settled moderate to complex general and commercial auto liability and bodily injury claims. Effective negotiation of bodily injury claims and settlement directly with attorneys; promoted to supervisor effective 7/15/2024, overseeing a team of 3 individuals. Laid off as a result of company closure.

Independent delivery driver, 1099 07/2016 to 07/2021 Postmates, Grubhub

Operating as a sole proprietor, delivery to residential and commercial customers utilizing personal vehicle and company app. 100% job acceptance and delivery scores. Sales/bid processor 10/2013 to 07/2016

All Year Gutter

Secured new business utilizing all available resources for upcoming projects to bid, reviewed plans and specifications to generate proposal for the contract work with individual and HOA properties, obtaining bidders list, tracking of all jobs quoted along with applicable follow up work, contract administration, and processing change orders. Participated in onsite projects as required to ensure quality assurance and smooth daily operations.

Auto Insurance Damage Analyst, Colorado Springs, CO 10/2005 to 09/2013 California State Automobile Association

Hired as Entry Level Claims Rep I promoted to Claims Rep II within 8 months and Claims Rep III six months later. Five years’ experience as a Vendor Analyst/Physical Damage appraiser. Experience with claims handling software, estimating software. I-Car Platinum Certified Auto Physical Damage Appraiser. Handled high volume of claims while attending school full time and completing I-Car certification. Prepared and reviewed itemized appraisals to return vehicles to pre-damage condition, with emphasis on reducing cycle time and controlling severity. Determined and settled vehicles identified as total loss. Certified CA Department of Insurance compliant auto claims representative. Roadside service technician - Popalock 4/2004 - 9/2005 24/7 On-call roadside service technician while attending school full time. AGR Recruiter 8/2000 - 4/2004

Colorado National Guard, Englewood, CO

Responsible for interviewing, testing and enlisting qualified individuals into the Colorado National Guard. Marketed and presented benefits of membership through job fairs, public displays and presentation. Conducted training in the JROTC program and the Junior Achievement program for high school students.

Co-owner/operator

Toys Plus Consignments, Colorado Springs, CO 8/1996 - 8/2000 Partnered and managed a small consignment store specializing in toys and furniture for infants and children. Business aspects included accounting and sales, customer service, inventory, management, cash control.

Vulcan System Technician

U. S. Army, Ft. Hood, TX 10/1990 - 10/1995

Repaired and maintained the Vulcan radar-guided gun system. Troubleshooting included electronics to component level, high and low voltage systems, electro-mechanical maintenance. Supervised a shop of five to seven individuals in the maintenance area. Education

Bachelor of Science – Information Systems Management, GPA 3.14, Colorado Technical University, Colorado Springs, CO 03/19/2011. Dean’s List: 07/2009, 04/2010. Technical Skills: C++, UNIX, Access and Oracle DB, MS Operating Systems and Office. AAA technical school training for Auto Body repair in Hayward, CA. I-Car Platinum certified Auto Damage Appraiser.

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