Customer Service Lead & Administrative Specialist

FRANCINE BRICENO

Temple, TX ***** • ****************@*****.*** • 512-***-****

PROFESSIONAL SUMMARY

Customer-focused professional with 10+ years of supervisory, administrative, and childcare experience. Skilled in customer service, staff leadership, cash management, and inventory control. Recognized for excellent communication, a strong work ethic, and the ability to thrive in fast-paced environments.

CORE SKILLS

• Customer Service & Conflict Resolution

• Team Leadership & Training

• Cash Handling & Basic Accounting

• Inventory & Quality Control

• Lesson Planning & Child Development

• Microsoft Office Suite • MICROS POS • Quest System

EXPERIENCE

Lead Teacher – A+ Learning Academy, Temple, TX

March 2019 – Present

• Deliver outstanding customer service to parents and families while designing engaging, age-appropriate lesson plans.

• Establish daily routines that support social, emotional, and academic growth.

• Maintain an organized, sanitary classroom environment, ensuring compliance with health and safety regulations.

Administrative Assistant / Financial Controller / Concessions Supervisor – Sodexo, Inc., Multiple TX Venues

August 2008 – June 2019

• Directed seasonal concession operations at high-volume venues including Dell Diamond, Circuit of the Americas, University of Texas, and University of Mary Hardin-Baylor.

• Provided excellent customer service to thousands of event guests.

• Managed daily cash flow, balancing and depositing thousands of dollars per event.

• Oversaw inventory, quality control, and staff scheduling for multiple stands.

• Handled high volumes of phone calls and emails from clients and contractors, ensuring timely communication and issue resolution.

• Trained team members on customer-care and operational best practices.

• Supported catered events and collaborated with corporate management for seamless execution.

EDUCATION

University of Texas at San Antonio – San Antonio, TX

Engineering Program Coursework (2011)

Pflugerville High School – Pflugerville, TX — Diploma, 2010

CERTIFICATIONS

• ServSafe Food Protection Manager (will renew if required)

• CPR & First Aid Certified

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