Pharmacy Technician with 20+ Years Experience

Heather Rouille, CPhT

***** ****** **** * #*/PO Box 456 * Ordway CO 81063 * 719-***-*****

*******.***********@*****.***

PROFESSIONAL PROFILE

Top performing professional who combines strong academic success with cross-functional customer service to

illustrate value. Backed by 20+ years of healthcare experience and able to assist in the processing and dispensing of

drug orders and medications. Provides professional, courteous, and efficient customer service while meeting

established processes and pharmacy protocols. Work in a positive and respectful manner with fellow employees and

patients. Adapts to new challenges and ideas and is able to develop relationships with diverse populations. Able to

work in a deadline-driven environment and meet company guidelines for productivity and quality. Microsoft Office

Applications MS Word/ Typing speed: 35 WPM

RECOGNITIONS

High Academic Honors Recognition/ Dean’s List * State of Colorado Registered Pharmacy Technician(CPhT)

#PHAT.0010783 * Ultimate Medical Academy HIPPA Essentials for Healthcare Professionals Certificate

KEY QUALIFICATIONS

Prescriptions Filling Process* Prescription Order Entry * Pharmacy Law & Ethics * knowledge of Top 200

Brand/Generic Drugs * Customer Care * RX Sig Codes & Abbreviations/ Medical Terminology * Pharmaceutical

Calculations * Non-Sterile Compounding * Pharmacology * Drug & Dosage Interaction * Supply & Inventory *

Insurance Authorizations/Claims * Third Party Billing * Data Entry * HIPPA Compliance

EDUCATION & ADDITIONAL TRAINING

Ultimate Medical Academy/ Associate of Science Degree/ Health Sciences-Pharmacy Technician, 2021 * American

Heart Association/ Certified in Basic Life Support and CPR * Colorado Department of Regulatory Agencies

Division of Professional and Occupations/ Certified Nurse Aide

PROFESSIONAL EXPERIENCE

Adecco/Optum United Health care

Pharmacy Technician/General Population Prior Authorization Agent

08/2025- 01/22/2026

Take customer calls and assist with their issue at hand*initiate prior authorizations*work through PANDA and some through PAS*work incoming faxes and electronic prior authorizations cases*HIPPA*multi-screen work*Call volume upwards of 60 to 70 calls per day*

King Soopers Pharmacy-Pueblo, CO

Pharmacy Technician

03/2021-06/2022

Fill prescriptions * enter prescriptions into computer * interview new patients * use electronic counter (script pro) *

hand count medications * expired and outdated medication protocols * simple medication compounding * controlled

substances * inventory * cleaning/disinfecting * release prescriptions * third party billing * HIPPA* order of

supplies * returns

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