Slot Technician and Operations Manager in Casinos

ROBERT HAMMOND

**** ******** ** **** **, Elko, NV 89801 US • 775-***-**** • **********@*****.***

Skilled in network connectivity diagnostics.

Increased machine reliability.

Focused on maximizing equipment performance.

Minimized repair costs.

Enhanced maintenance efficiency.

Efficiency improvements through proactive maintenance Slot machine diagnostics and troubleshooting

Cross-training team members in diagnostic tools

Firmware updating and software patching

Data analysis on machine performance metrics

Computer skills with multiple programs

Music

The University of Utah - Salt Lake City, UT

Music - High School - 1988

Hillcrest High School - Midvale, UT

Received half ride scholarship to U of

OSHA General Industry safety and health compliance # 34-900****** Date 05/14/2021. Contributed to the installation of over the 32 years in casinos well over 500 new slot machines, adhering to safety protocols and completing installations on or ahead of schedule.

Updated machine documentation and maintenance logs ensuring compliance with both internal audit and external regulatory bodies. Slot Technician/MOD - April, 2018 to July, 2025

Stockmans Casino Ramada Inn - Elko, NV

Reported machine performance to management.

Secured replacement parts.

Interfaced with management and casino staff.

Ensured repaired machines complied with operational standards. Consistently maintained electronic slot machines.

Utilized many manufacturers software for firmware updates. Ensured correct payouts.

Investigated customer disputes related to machine payouts As MOD responsible for overall functions of casino (Cage, restaurant, hotel desk, casino floor, bar)

Repaired faulty wiring.

Professional Summary

Skills

Education

Certifications

Accomplishments

Work History

Slot Manager - August, 2006 to June, 2016

Gold Dust West Elko - Elko, NV

Optimized staff scheduling based on high-traffic periods. Influenced game variety decisions.

Adhered to internal controls.

Led cross-functional collaborations with marketing, security, and dining teams.

Ensured compliance and profitability.

Identified underperforming slot machines.

Ensured full compliance with state gaming laws.

Coordinated scheduling for a team of 10 employees. Supervised floor operations for a casino.

Monitored slot machine operations.

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