Compassionate HHA with Multicultural Experience and Certifications

YOLANDA MANTILLA

Home Health Aide Caregiver Patient Support Specialist

347-***-**** ***********@*******.*** New York, NY PROFESSIONAL SUMMARY

Compassionate and dependable Home Health Aide with a strong background in education, administration, and client care. Skilled in assisting patients with daily living activities, promoting comfort and safety, and maintaining accurate health and wellness records. Known for reliability, patience, and professionalism in providing high-quality, person-centered care. Fluent in English and Spanish, with a proven ability to connect with diverse individuals and families.

CERTIFICATIONS

Home Health Aide – Core Training

Approved by the New York State Department of Health Completed: September 30, 2025

EXPERIENCE

University Professor of Administration

Universidad de las Fuerzas Armadas ESPE & Universidad Tecnológica Equinoccial– Ecuador

Jan 1991 – May 2022

● Educated and supported youth and adults, fostering growth, motivation, and discipline.

● Managed academic planning and developed educational materials to improve learning outcomes.

● Provided individual support and mentorship, emphasizing empathy and effective communication.

Administrative Analyst

Dirección Nacional de Personal– Ecuador

Jun 1978 – Nov 1990

● Coordinated administrative and human resources functions with attention to detail and confidentiality.

● Supported staff development programs and team coordination initiatives.

● Developed organizational systems that improved service quality and employee efficiency.

EDUCATION

Diploma in Teaching Competencies

Tecnológico de Monterrey – Cambridge, Ecuador 2013 – 2014 Master’s in Professional Pedagogy

Instituto Superior Pedagógico de Cuba, Havana 1998 – 2000 Master’s in Administration (Scientiae)

Universidad de Los Andes, Venezuela 1989 – 1991

Bachelor’s in Business Engineering

Universidad Tecnológica Equinoccial, Ecuador 1980 – 1985 SKILLS

Patient Care • Personal Assistance • Daily Living Support • Companionship • Safety Monitoring • Recordkeeping • Time Management • Empathy & Communication • HRIS Systems (ADP, TimePro, Compeat) • ATS Platforms (Workable, Taleo – familiar, Manatal

– familiar) • Microsoft Office Suite (Word, Excel, Outlook) • Salesforce (CRM) • Confidential Information Handling • Cross-Functional Collaboration • Team Training LANGUAGES

English (Native), Spanish (Native)

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