Admissions and Business Development Professional
Resume:
Nicole Vernal
San Antonio, TX *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Admissions Coordinator
Alamo Behavioral Health-San Antonio, TX
July 2025 to February 2026
• Reviewed and processed applications for admission, ensuring accuracy and completeness
• Maintained confidential student records in compliance with data protection regulations
• Managed a high volume of incoming inquiries via phone, email, or in-person meetings
• Participated in professional development activities to stay updated on industry trends related to admissions processes
• Developed and implemented strategies to increase the number of qualified applicants
• Conducted information sessions and campus tours for prospective students and their families Business Development Representative
Serenity House of Abilene-Abilene, TX
March 2025 to July 2025
• Generated XX% increase in sales revenue by identifying and pursuing new business opportunities
• Built and maintained a robust pipeline of qualified leads through proactive prospecting, cold calling, and networking
• Developed strong relationships with key decision-makers at target companies to understand their needs and provide tailored solutions
• Delivered persuasive presentations and product demonstrations to potential clients, effectively communicating the value proposition of our offerings
• Utilized social media platforms (LinkedIn) for targeted outreach campaigns aimed at generating interest from potential clients
• Developed strong relationships with strategic partners and referral sources to drive mutual business growth opportunities
Behavioral Health Technician
Alamo Behavior Health-San Antonio, TX
January 2024 to March 2025
• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
• Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
• Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients
• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
• Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
• Supported individuals in developing independent living skills through coaching, modeling, and reinforcement techniques
Behavioral Health Technician
New Choices Recovery Center-San Antonio, TX
June 2023 to February 2024
• Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
• Facilitated group therapy sessions focused on developing coping skills and fostering emotional resilience
• Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
• Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
Cashier/Sales Associate
711 Franchise-San Antonio, TX
February 2023 to June 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Behavioral Health Technician
Innova Grace-San Antonio, TX
October 2022 to February 2023
I would help get the clients ready for the day by setting out breakfast, give them their daily reflection sheets to fill out, and making sure they get to their first group on time.
• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
• Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
• Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
Senior Pharmacy Technician
Walgreens-San Antonio, TX
February 2014 to November 2018
Duties, Accomplishments and Related Skills:
I fill prescriptions and help customers with getting the correct medications and paying the correct price for them. I also input any new updates that customers may have with their insurance or any coupons that they present that will help them with the price of their medications. I receive, post and put away any new orders that we receive through McKesson or ABC warehouse. Supervisor: Hatel Patel 210-***-****)
Okay to contact this Supervisor: Yes
Pharmacy Service Representative
HEB-Hondo, TX
August 2013 to October 2013
Duties, Accomplishments and Related Skills:
I took customer's prescription and also answered any insurance questions that they may have had. I answered phones, did inventory and used the cash register. Subway
Pharmacy Technician
CVS Pharmacy-San Antonio, TX
July 2012 to November 2012
Duties, Accomplishments and Related Skills:
Performed work as a pharmacy technician, where I input new prescriptions and refills into the system. I also assist in the production side of the pharmacy. I print the labels, go get the drugs off the shelves and proceed to count them and put them into their proper containers. I also work the pick up and drive thru stations assisting customers with receiving their medications. I also use the cash register. I had to leave position because grandmother had terminal cancer and could not stay alone. Supervisor: Krista 210-***-****)
Okay to contact this Supervisor: Yes
Teacher
Grace Day Childcare-Castroville, TX
March 2012 to July 2012
Duties, Accomplishments and Related Skills:
I work with children, ages ranging from six weeks all the way up to twelve years old. Helping them with the fundamentals and learning blocks of life.
Supervisor: Mrs. Carnley 830-***-****)
Okay to contact this Supervisor: Yes
Lead After School Teacher
Central Faith Child Development Center-Waco, TX
November 2010 to January 2012
Duties, Accomplishments and Related Skills:
I work in classrooms with children between the ages of 6-12, helping them learn the basics to get ready for school. I am also the lead teacher in the after school program where I am in charge of the paperwork and making sure the curriculum and schedule was being followed. I am also responsible for driving one of the daycare's vans to pick the children up from school and take them to an assortment of field trip locations. Supervisor: Linda Taft 254-***-****)
Okay to contact this Supervisor: Yes
Customer Service Representative
Centralized Showing Services-San Antonio, TX
January 2006 to August 2006
Duties, Accomplishments and Related Skills:
I set up showings for real estate agents throughout America. I also input any data regarding the houses, and I set up the agents with showing codes so the could utilize our program. Supervisor: Shawna Knight 210-***-****)
Okay to contact this Supervisor: Yes
Shift Leader
Cold Stone Creamery-Waco, TX
July 2004 to September 2005
Duties, Accomplishments and Related Skills:
I assisted customers in their purchasing decisions. I also was in charge of two other employees during any given shift. I counted down the cash register and made nightly deposits and helped make the weekly schedule.
Supervisor: Janelle Conrad 254-***-****)
Okay to contact this Supervisor: Yes
Nicole's Sports Cards and More
Lorena, TX United States
02/1996 - 11/2001
Hours per week: 25
Clerk/Cashier
Duties, Accomplishments and Related Skills:
I used the cash register and offered a variety of purchasing options to customers. I also helped take and write down inventory and wrote down the monthly finances. Supervisor: Joe Shubiak 210-***-****)
Okay to contact this Supervisor: Yes
S.S.N.-D.L.: TX
HOME PHONE: RACE: White
EMPLOYER: WORK PHONE: HEIGHT: 5 Ft. 6 In.
Skills
• Advanced
• Private practice experience
• Business development
• Supervising experience
• Customer inquiry handling
• Student admissions
• Data management
• Spoken
• Data entry
• Handling patient inquiries
• Written
• Microsoft Outlook
• Medical scheduling
• Health insurance knowledge
• Communication skills
• Availity
• Clinical confidentiality policies
• Language
• Microsoft Office
• Phone communication
• Phone etiquette
• Academic registrar experience
• Community care (work setting)
• Time management
• Computer literacy
• Interviewing
• Motivational interviewing
• English
• Patient registration
• Read
• Educational compliance and regulation understanding
• Negotiation
• Behavioral health
• Medical administrative support - Medical administrative support experience (1-2 years)
• Electronic health records (EHR) management
• Medical insurance coverage verification
• Communication platforms
• Mentoring
• Banner
• Medical terminology
• Management
• Academic enrollment specialist experience
• Computer skills
• Medical office experience
• Customer complaint resolution
• Microsoft Excel
• Organizational skills
• Social work
• Managing patient records
• Referral coordination
• Rehabilitation center experience
• Computer operation
• Microsoft Word
Languages
• English
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
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