Customer Support & Education Professional- 3 years in customer

MIZBA BANU

Thanisandra Main Road (Bangalore *****7) • *********.****@*****.*** • +91-797*******

SUMMARY

Dedicated professional experience of 3 years in customer support and teaching field. Proven track record of enhancing customer satisfaction through effective query resolution, eager to contribute and leveraging expertise to improve customer experience.

SKILLS

Technical Skills: Basic Computers, Excel, MS Office

Strengths: Self-motivated and Goal-oriented, Willing to learn and adapt to new opportunities and challenges, Team Collaboration

EXPERIENCE

Ziyu group private limited (Team lead in telecalling and data entry ) – 1.5 years

Managed inbound customer calls using CRM software, resolving complaints and achieving 50% upsell rate

•Analyzed customer queries using data analytics tools, delivering actionable insights and improved response accuracy.

•Able to adapt to different tasks and process quickly.

•Collaborated with team members to develop effective problem-solving strategies.

Sambhram College Of Hotel Management (Associate professor) – 1.5 years

Developed and implemented successful curricula for diverse students.

Designed lesson plans based on improving the students.

Collaborated with

Mentored new teachers to help them adjust to the college environment

EDUCATION

M.com - 75.61%

Sri Bhagawan Mahaveer Jain College ( Bangalore north university).

B.Com – 81.47%

Government First Grade College (Bangalore University).

PUC – 80.83%

Subhashini Women’s Pre University College

SSLC – 81.28%

St.Joseph’s Convent Girls High School

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