Senior Customer Relationship Manager, Banking Products
Resume:
************@*****.*** Chennai - 600 053
Bachelor of Arts in Accounting & Finance
Bharathiyar University 2018 - 2021
S e SULAIHA n i o r C u s t o m e r M R e l a t i o n s h i p M a n a g e r
ABOUT ME
Dynamic Senior Customer
Relationship Manager known for
goal-oriented performance and
exceptional financial product
knowledge. Focused on delivering
100% quality in customer interactions
and resolving queries effectively to
contribute to organizational success.
EDUCATION
LANGUAGE
SKILLS
EXPERIENCE
CERTIFICATIONS
Jul-2023 to Current
Assured accuracy of information provided by
customers online while assessing eligibility for
financial products.
Achieved over 90% in daily sales and performance
targets consistently.
Addressed customer queries about various financial products, delivering precise information for informed decisions.
Upheld a commitment to quality in every customer
interaction, aligning with company best practices. Executed comprehensive inquiries to validate KYC
details, enhancing profile accuracy and compliance. Promoted and sold a diverse range of premium credit cards designed for customer satisfaction.
Senior Customer Relationship Manager
Bank Bazaar
Diploma in Compute Applications
IBM CE - SOFTWARE FOUNDATION COURSE C PROGRAMMING
BASIC
IBM CE - SOFTWARE FOUNDATION COURSE C++ PROGRAMMING BASIC
IBM CE - BUSINESS Intelligence using IBM COGNOS
IBM CE - MOBILE APPLICATION TOOLS
Customer Relationship Management
Financial Product Knowledge
KYC Compliance
Problem Solving
Client Retention Strategies
Adaptability
Time Management
Adaptability to Change
Sales Proficiency
Proficient in Ameyo, CSDB
Decision-Making
English
Hindi
Tamil
Arabic
AWARDS
Awarded the 'Bright Spark' accolade for deliverables that were prone to errors
Honored with the 'I am the Star' award on two occasions for being the leading performer in the team throughout the month
Received the 'Ms. Max's award for achieving higher sales of credit cards for the client
Won an Apple iPod from an HSBC client for consistently selling more cards
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