Administrative and Pharmacy Support Specialist

Erica Natasha Slade

757-***-**** ********@***.*** Yorktown, Va 23693

Summary Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Reliable with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in customer service and achievements. Dedicated to answering customer questions concerning medication protocol. Detail-oriented Pharmacy Clerk with 5 1/2 years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Talented with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excelent communication and interpersonal skills. Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines.Possessesexcellent problem-solving skills and ability to think and act quickly to find creative solutions. Experienced Pharmacy Associate with thorough knowledge of pharmacy operations. Proven ability to manage medication inventory, understand doctor's prescriptions and provide customer service in fast-paced environments. Strengths include multitasking, communication skills, and patient counseling. Previous work contributed to improved patient satisfaction and efficient workflow management.

Conscientious Pharmacy Associate known for maintaining high productivity and efficiently completing tasks. Skilled in medication dispensing, patient counseling, and inventory management. Possess strong communication, problem-solving, and organizational abilities to excel in fast-paced environments.

Accurate Pharmacy Clerk with extensive history in pharmacy settings. Committed to ensuring exceptional customer service and retention.

Analytical Pharmacy Clerk with extensive experience in retail and hospital pharmacies. Known for accurate data entry and documentation abilities. Experienced pharmacist with several years working in diverse retail and hospital platforms. Skilled at analyzing doctor notes and prescriptions to ensure timely and effective processing of orders. Strongly committed to regulatory compliance and data accuracy. Dedicated retail pharmacist skilled at assisting and instructing customers in proper use of medications used to treat acute and chronic medical problems. Excellent interpersonal, communication and training skills developed several years of progressive experience. Well- versed in federal standards and pharmacy regulations. Competent professional experienced in working with individuals and healthcare staff to help treat symptoms and resolve medical concerns. Well-versed in proper dosage, timing, and storage requirements to maintain medication efficacy. Communicate efectively with immigrant populations by using basic linguistic skills.

Efficient healthcare professional with a focus on pharmacy. Known for productivity and ability to efficiently complete tasks, ensuring accuracy in high-pressure environments. Skilled in medication therapy management, pharmaceutical calculations, and patient counseling. Excel at communication, teamwork, and problem-solving, contributing to positive health outcomes for patients.

Skilled pharmacist with background in community and hospital settings. Have managed medication therapy, conducted wellness and health screenings, and provided immunizations. Strong in patient education and communication, ensuring safe and effective use of medications. Made impactful contributions to healthcare teams by optimizing pharmacotherapy regimens and improving patient outcomes through personalized care plans. Highly-motivated employee with desire to take on new challenges. Strong work ethic, and quickly mastering new skills.

adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Outbound Calls

• Store Merchandising

• Clinical Documentation

Skills • Providing Feedback

Rewards Programs

Sales Promotion

• Call Control

• Patient Flow

Customer Inquiries

Item Scanning

Customer Loyalty

• HIPAA Guidelines

• Store Layouts

Customer Satisfaction

Credit Card Transaction Processing

• Client Requirements

• Hospitality Maintenance

• Customer Experience

• Call Transfers

Operational Efficiency

Consumer Insights

• Loyalty Programs

• Guest Services

• Sales Projections

• Efficient Service

• Billing Codes

. Team Member Development

• Office Supplies and Inventory

• Product Promotion

• Customer Interaction

• Medication Administration

• Development Activities

• Electronic Filing System

• Brand Visibility

• Broadcast Media

• Performance Goals

• Team Goals

• Digital Printing

• Customer Relations Skills

. Cash Counting

Administrative Duties

• Benefits Programs

• Customer relationship management

• Regulatory compliance

Experience 01/2015 - Current

Pharmacy Associate, Assistant, Costco Wholesale

Stocking the pharmacy department returning medications back to stock handling computers and registers ordering medications and supplies learning to type prescriptions great customerservice with the patients helping others when in need working well with others and working as a team working with the appropriate speed and urgency answering phone calls

. Hearing aid, Newport news, Va within the Costco warehouse l became flexible in moving around in the company, prior to the pharmacy I learned how to fix hearing aids and set appointments for the audiologist

• I would verbally explain to patients how to manage and care for their hearing aids

• I would send the broken hearing aids to a factory to get fixed

• Running the register for large amount purchases answering telephone calls while also addressing the voice mail with a call back.

• Interacted with key client management to gather information, resolve audit-related problems and make recommendations for business and process improvements.

• Supervised and developed associates and oversaw auditing activities across operational, personnel utilization and excessive billing areas.

• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

• Managed inventory, placed orders and handled payment for office supplies.

• Worked closely with coworkers to strategically plan for company growth.

• Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.

Provided accurate and effective product solutions to customers and promoted sales.

• Participated in strategic planning for company growth.

• Greeted guests in with friendliness and professionalism.

• Kept team efficient and on-task by maintaining well-stocked and organized supplies.

• Worked closely with manager to provide effective assistance for specific aspects of business operation.

• Assisted manager in all aspects of business operations.

• Managed and completed paperwork and overall office administration operations.

• Prepared and distributed team-based communications to foster collaboration and enhance team morale.

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Restocked supplies and placed purchase orders to maintain adequate stock levels. Answered incoming calls, processed requests and relayed messages to appropriate personnel.

• Attended to office operations and required paperwork.

• Transferred and directed phone calls, guests and mail to correct staff members. Led team in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.

Assisted pharmacists in preparing and dispensing medications accurately.

• Educated patients on proper medication usage and potential side effects.

• Managed inventory levels, ensuring timely restocking of pharmaceutical supplies. Processed prescription orders efficiently using pharmacy management software.

• Collaborated with healthcare professionals to optimize patient care services.

• Trained new associates on pharmacy procedures and customer service standards. Maintained cleanliness and organization of the pharmacy workspace daily.

• Handled customer inquiries, providing exceptional service and support consistently.

• Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.

• Maintained clean and organized pharmacy shelving and work areas. Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.

Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.

Efficiently processed cash register transactions for new and refilled prescription orders. Adhered to regulatory guidelines for workplace safety and customer confidentiality.

• Transmitted claims to insurance companies for payment and reconciled EOBS.

• Participated in prescription pharmaceutical and over-the-counter product inventory audits.

• Prepared IV admixtures according to physician's orders following established protocols. Organized pharmacy files for efficient retrieval of records and data entry. Compounded non-sterile dosage forms accurately following standard operating procedures.

• Managed multiple tasks simultaneously in a fast-paced environment while meeting tight deadlines.

Ensured that all medication was stored properly according to safety guidelines. Greeted customers upon arrival in the pharmacy area providing friendly service. Resolved customer complaints promptly and efficiently while maintaining professionalism at all times.

• Performed daily reconciliation of cash drawers ensuring accurate transactions. Evaluated patient profiles for drug interactions prior to filling prescriptions.

• Verified insurance coverage for medications and communicated any potential issues or delays to the patient or prescriber.

Promoted pharmacy services such as immunizations, health screenings.

• Worked with clients to rectify insurance rejections and other billing problems.

• Processed prescriptions in accordance with established procedures including receiving prescriptions, verifying accuracy of patient information, entering data into computer system, and printing labels.

• Restocked shelves and prepared expired drugs for return. 06/2013 -01/2015

Hearing Aid Technician, Costco

Tested hearing with complete audiological examinations.

• Used marketing and sales strategies to promote business and increase revenue.

• Performed basic screening procedures such as pure tone screening, otoacoustic Screening and screening of ear canal status using otoscope.

Administered air conduction, bone conduction, and speech audiometry tests.

• Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.

Educated clients about how to properly use, maintain and store devices. Diagnosed and treated hearing or related disabilities under direction of audiologist. Fit devices to specific patient physiology for maximum comfort and effectiveness. Counseled patients and families on communication strategies and effects of hearing loss. Assisted audiologists in performing aural procedures such as real ear measurements, speech audiometry and cochlear implant mapping.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Proved successful working within tight deadlines and fast-paced atmosphere.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Developed and maintained courteous and effective working relationships. 06/2009 - 06/2013

Food Court Employee, Costco, Newport News, VA

Prepared and served food items according to safety and quality standards.

• Managed customer orders efficiently in a high-volume environment.

• Operated kitchen equipment, ensuring proper maintenance and cleanliness.

• Assisted customers with menu selections and dietary preferences.

• Collaborated with team members to maintain smooth food service operations.

• Monitored inventory levels and reported shortages to management promptly.

• Trained new employees on food preparation procedures and safety protocols.

• Maintained cleanliness of workstations, adhering to health regulations consistently.

• Cleaned and sanitized dishes, utensils, and work surfaces after each shift.

• Followed safety protocols while handling hot foods or using kitchen appliances. Inspected dining area for cleanliness during shifts. Stocked shelves with merchandise such as beverages, snacks, and other items for sale.

• Swept floors around tables and chairs after closing time. Resolved customer complaints in a timely manner.

Assisted in the preparation of food items, such as salads, sandwiches, and desserts.

• Operated cash register to process payments from customers. Organized take-out orders for customers who requested them.

• Maintained inventory levels of food products throughout the day.

• Greeted customers, took orders, and provided customer service. Maintained a clean work area and equipment.

Communicated with kitchen staff regarding any changes in order requests from customers. Verified that prepared food met all quality standards prior to serving it to customers.

• Trained new employees on proper use of kitchen equipment and safety protocols.

• Checked expiration dates on products before restocking them on shelves or serving them to customers.

Disposed of trash in designated containers at end of shift.

• Ensured proper portion sizes when serving meals to customers.

• Followed store opening and closing procedures as per company guidelines.

. Served customers during slow and busy hours effectively by prioritizing and communicating. Oversaw inventory in buffet and reported replacement needs to kitchen management. Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods. Talked pleasantly with customers while taking orders and promoted positive image for business.

Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.

• Maintained high standards of customer service during high-volume work shifts and fast- paced operations.

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Served food and beverages at take-out counters to provide fast service to waiting guests. Assembled and served meals according to specific guest requirements.

• Scrubbed and polished counters to remove debris and food.

• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.

Brewed and served coffee and tea with preferred add-ins.

• Tailored orders to address customer allergies and gluten concerns.

• Directed patrons to restrooms and other amenities within facility. 05/2005 - 02/2010

Waitress, Holiday Inn

Taking care of others serving tables and people's needs customer service room service handling money answering phones ducation

High school -Erica slade, Newport news, Va went to ECPI medical assistant right after graduation did not finish because they wanted me to pay $l000 for a failing grade lgot in medical billing and coding a subject that I did not understand.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage

• Used cash registers and credit card machines to cash out customers. needs.

• Greeted new customers, discussed specials and took drink orders. Kept server areas clean and stocked to increase efficiency while working tables. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bussed and reset tables to keep dining room and work areas clean.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforceeffectiveness.

• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait

• Folded napkins and prepared silverware sets to provide adequate supply for host station. times.

Stayed up-to-date on menu changes to help customers make food choices. Inspected dishes and utensils for cleanliness.

• Checked identification for minimum age for sale of alcoholic beverages. Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

• Suggested appropriate food and drink pairings to increase per-ticket sales.

• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Prepared specialty desserts for customers for special occasions.

• Supervised restocking of salad bar and buffet for lunch and dinner service. High School Diploma

Warwick High School, Newport News, VA

Achieved sale promotions by setting up multiple displays to show our biggest sales.

• Learning to use a pallet Jack to move multiple items, along with Stocking 6-10 pallets of merchandise in a timely matter.

Learning to be fast and putting the customers/patients first with the appropriate accuracy and efficiency.

• Consistently maintained high customer satisfaction ratings.

• Created highly effective new program that significantly impacted efficiency and improved operations.

Education And

Training

Accomplishments

Erica Natasha Slade

757-***-**** ********@***.*** Yorktown, Va23693

Summary Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with litte oversight and challenging goals. Ofers top technical abilities and relationship-building skills. Reliable with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organization al and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in customer service and achievements. Dedicated to answering customer questions concerning medication protocol. Detail-oriented Pharmacy Clerk with 5 1/2 years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurateły and quickly. Proven history of providing exceptional custormerservice to drive client retention. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Talented with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possessesexcellent problem-solving skills and ability to think and act quickly to find creative solutions. Experienced Pharmacy Associate with thorough knowledge of pharmacy operations. Proven ability to manage medication inventory, understand doctor's prescriptions and provide customer service in fast-paced environments. Strengths include multitasking, communication skills, and patient counseling. Previous work contributed to improved patient satisfaction and efficient workflow management.

Conscientious Pharmacy Associate known for maintaining high productivity and efficiently completing tasks. Skilled in medication dispensing, patient counseling, and inventory management. Possess strong communication, problem-solving, and organizational abilities to excel in fast-paced environments.

Accurate Pharmacy Clerk with extensive history in pharmacy settings. Committed to ensuring exceptional customer service and retention.

Analytical Pharmacy Clerk with extensive experience in retail and hospital pharmacies. Known for accurate data entry and documentation abilities. Experienced pharmacist with several years working in diverse retail and hospital platforms. Skilled at analyzing doctor notes and prescriptions to ensure timely and effective processing of orders. Strongly committed to regulatory compliance and data accuracy. Dedicated retail pharmacist skilled at assisting and instructing customers in proper use of medications used to treat acute and chronic medical problems. Excellent interpersonal, communication and training skills developed several years of progressive experience.Well- versed in federal standards and pharmacy regulations. Competent professional experienced in working with individuals and healthcare staff to help treat symptoms and resolve medical concens. Well-versed in proper dosage, timing, and storage requirements to maintain medication efficacy. Communicate effectively with immigrant populations by using basic linguistic skills.

Eficient healthcare professional with a focus on pharmacy. Known for productivity and ability o efficiently complete tasks, ensuring accuracy in high-pressure environments. Skilled in medication therapy management, pharmaceutical calculations, and patient counseling. Excel at communication, teamwork, and problem-solving, contributing to positive health outcomes for patients.

Skilled pharmacist with background in community and hospital settings. Have managed medication therapy, conducted wellness and health screenings, and provided immunizations. Strong in patient education and communication, ensuring safe and effective use of medications. Made impactful contributions to healthcare teams by optimizing pharmacotherapy regimens and improving patient outcomes through personalized care plans. Highly-motivated enployee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickty mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills

Contact this candidate