IT Support Specialist with Cybersecurity Focus

JUSTIN WILLIAMS

Menifee, CA ***** 713-***-**** ******.*.***********@*****.*** linkedin.com/in/justindwilliams88 PROFESSIONAL SUMMARY

Navy veteran with 14 years of leadership experience and security clearance eligibility, now building a career in IT with a focus on cybersecurity and networking. Skilled in technical support, risk management, and problem-solving in enterprise environments. Recognized for adaptability, strong work ethic, and mission-first mindset. Holding CompTIA Security+ certification and eager to apply IT expertise toward advancing into cybersecurity roles that strengthen organizational security and resilience. SKILLS

• Data Analysis Management

• Leadership Decision Making

• Attention to Detail Problem Solving

• Training and Development

• Customer Service Excellent Written and Verbal Communication Flexibility

• TECHNICAL COMPETENCIES: Software: Microsoft Office Suite 365 Operating Systems: Mac / Windows / Linux

EDUCATION CERTIFICATIONS

Security+ CE Certification CompTIA November 2023 Bachelor of Science, Computer Networks and Cybersecurity University of Maryland Global Campus, Adelphi, MD GPA 2.91 August 2023

PROFESSIONAL EXPERIENCE

INDUS Technology, Inc. – Fallbrook, CA – IT Support Specialist March 2025 – September 2025

• Delivered Tier 1 (L1) and Tier 2 (L2) support for 150+ users and 597 endpoints (desktops, laptops, mobile devices, printers), ensuring availability and minimizing downtime.

• Resolved 75–100 incidents weekly via phone, email, chat, and in-person using ITSM tools; performed reimaging, troubleshooting, application support, and account administration with 100% satisfaction and SLA compliance.

• Deployed and maintained 462 endpoints and enterprise applications (COTS/GOTS); implemented ticketing system, improving uptime and efficiency by 30%.

• Directed enterprise-wide tech refresh, replacing legacy hardware and migrating 150 employees to Windows 11, boosting performance, security, and productivity. DT Professional Services LLC. – Norco, CA - Data Management Technician May 2023 – July 2024

• Successfully orchestrated the secure transfer of 29.84 TB of classified and unclassified data across both Windows and Linux operating systems, guaranteeing punctual and dependable transmission.

• Oversaw the meticulous handling of 2,407,551 classified files and 163 hard drives, coordinating their receipt, verification, packaging, and nationwide distribution to Department of the Navy and Defense analysts and contractors with precision and efficiency.

• Efficiently resolved hardware, software, and data-related issues, achieving 99.9% uptime for 1,200+ users. Provided seamless IT support across Windows, OSX, and mobile platforms, leveraging Office 365 and Active Directory expertise. Met or exceeded with custom Microsoft SharePoint ticketing system.

• In-depth knowledge of setting up and managing user permissions, ensuring data integrity and security. United States Navy – Various Locations - Clinic Supervisor September 2021 – October 2022

• Led a patient care team and delivered clinical services to over 400 patients annually using an excellent bedside manner, strong communication skills, medical knowledge, and technical skills while ensuring 100% adherence to HIPAA/PHI requirements.

• Successfully integrated 5,376 military Electronic Health Record systems, enhancing interoperability, and streamlining medical data access.

• Effectively oversaw the complete lifecycle of IT tickets within the ServiceNow system, from placement to triage and closure, guaranteeing swift and efficient resolution of SLA targets.

• Performed data entry, validation, and reconciliation in enterprise IT systems, ensuring accuracy, confidentiality, and compliance with Security+ principles such as least privilege and data classification. Operations Manager March 2021-September 2021

• Mentored 28 junior Sailors and Marines in the assemblage of $28M of medical supplies and equipment to support 123 units throughout Southern California and Arizona.

• Worked closely with 42 representatives of the medical and IT teams, facilitating communication, and ensuring IT solutions were tailored to the unique needs of the healthcare sector.

• Improved warehouse forklift capabilities with 18 new licensed operators and 7 permit operators with 348 operating hours with zero mishaps.

• Executed a 4-day installation and readiness plan for 24+ surgical and clinical units, raising mission readiness from under 80% to over 95%.

Instructor August 2018 – March 2021

• Delivered 3,000 hours of didactic and practical skills application training to 3,400 new accession Sailors annually.

• Conducted 30 hours of Joint Service Instructor Performance Assessments that enforced quality assurance standards for 16,500 students and graduates across 49 different education programs.

• Supervised 5 Senior Leaders and 8 subordinates as the Basic Life Support Training Site Facilitator, certifying over 1,400 students in Basic Life Support on behalf of the American Red Cross.

• Stayed updated with the latest IT trends and technologies, ensuring the military's health IT systems remained cutting-edge and efficient.

Command Secretary Inspector January 2015 – July 2018

• Managed SharePoint operations at Camp Lejeune for over 10,000 users, overseeing performance optimization, user accessibility enhancements, and system security management.

• Proficiency in customizing and designing workflows, forms, and site aesthetics using SharePoint Designer.

• Selected as Health Records Inspector, conducting 23 inspections for 14,000 personnel, ensuring mission readiness.

Job Related Training:

Google AI Essentials Certificate - Google - May 2025 Get Started with Jira Project – July 2024

Understanding Basic SQL Syntax Project - July 2024 Vulnerability Scanning with Nmap: Network Scanning Project - April 2024 Splunk Knowledge Manager 101 Certificate - Splunk - February 2024 Security Operations Center (SOC) Certificate - CISCO - January 2024 Google Cybersecurity Professional Certificate - Google - November 2023 Command Line in Linux Project - November 2023

Healthcare IT Support Certificate - John Hopkins University - November 2023 Specialized Military Training:

Advanced Leader Development Course (ALDC) - February 2020 Master Training Specialist – December 2019

Intermediate Leader Development Course (ILDC) – November 2019 Navy Instructor Training Course – July 2018

NOTABLE AWARDS

Navy Commendation Medal

Joint Service Achievement Medal

Navy Achievement Medal (2)

Good Conduct Medal (4)

Flag Letter of Commendation (2)

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