Remote-Ready Customer Support Specialist resume title

Lucresia Melecio

Tampa, FL *****

************@*****.***

+1-656-***-****

Authorized to work in the US for any employer

Work Experience

Debt Collector Specialist

Macy's-Cleveland, OH

January 2009 to January 2010

Call debtors and request bill payment

Instant credit operator

May co-Lorain, OH

January 2007 to January 2008

Approve or deny online instant credit applications Customer Service

Cool winder

Lorain products

Read blueprints,collect different sizes of coil,work a coiling machine. Education

General (High school or equivalent)

South View High School-Tampa, FL

High school or equivalent

Skills

• Fabrication

• Call center experience

• Customer support experience within hospitality industry

• Customer support - Customer support experience (6-10 years)

• Bilingual

• Customer returns handling

• Spanish (10+ years)

• Customer support experience within retail industry

• Telemarketing

• Typing

• Order processing

• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)

• Phone customer support

• English

• Managing customer accounts

• Windows

• Small business owner customer support experience

• Live chat

• Phone call management

• Phone etiquette (5 years)

• Customer service (6 years)

• Call center agent experience

• Customer support experience within manufacturing industry

• Manufacturing

• Assembly

• Computer skills (5 years)

• Providing product information

• Order inquiry handling

• Machining

• Organizational skills

• Customer support experience within telecommunications industry

• Individual consumer customer service

• Blueprint Reading

• Billing issue inquiries

• Communication skills

• Improving customer support response time - Customer support response time improved (More than 30%)

• Read,write,and speak Spanish

Certifications and Licenses

Driver's License

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