Patient Care & Administrative Specialist

Linda Wiley

Verdunville, WV

Professional Summary

Well-rounded professional backed by 10+ years of patient care experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.

# Academic Honors Recognition / Honor Roll.

# Regarded as a natural people person with strong interpersonal communication skills.

# Provide insight and recommendations to resolve problems.

# Attention to detail needed to maintain high levels of accuracy.

# Microsoft Office Applications – Word and Outlook Type 40 WPM. Authorized to work in the US for any employer

Work Experience

Direct Care Professional

Choice Care at Home-Verdunville, WV

July 2024 to July 2025

• Maintained accurate records of client progress, behaviors, incidents, and medication administration for documentation purposes

• Collaborated with a multidisciplinary team including doctors, nurses, therapists, and family members to ensure comprehensive care

• Responded promptly to emergencies or crisis situations by following established protocols to ensure the safety of clients

• Safeguarded client confidentiality by adhering to HIPAA regulations and maintaining strict privacy standards

Home Health Aide

Pro Careers-Boone, WV

June 2012 to May 2014

# Provided in-home personal care services based on established care plans.

# Assisted with activities of daily living – mobility and personal hygiene.

# Kept household clean and organized, ran errands, and prepared and served meals.

# Documented services provided, patient condition, and changes in patient behavior.

# Respected patient’s privacy and maintained confidentiality. Certified Nursing Assistant

Trinity Healthcare Services-Logan, WV

March 2007 to April 2012

# Performed duties in accordance with safety and infection control procedures.

# Took vital signs, provided assistance with personal hygiene, feeding, and ambulation, and helped with range of motion.

# Documented patient activities and condition and promoted an environment of care.

# Abided by HIPAA guidelines to ensure patient privacy and confidentiality. Direct Care Worker

Education

Medical science, Administration (Associate's degree) Ultimate Medical Academy-Clearwater, FL

October 2022 to March 2024

Health Sciences - Medical (Associate of Science degree) Ultimate Medical Academy

2024

High school diploma or GED

Health Science Healthcare Administration (Associate's degree) Administration (Associates in Medical Science)

Skills

Microsoft Excel Clinic Presentation skills ICD Coding Windows Problem management Home care experience Senior care Google Suite Anatomy Knowledge Clear language communication Maintaining patient confidentiality Clinical confidentiality policies English Client services HIPAA Medicare Insurance Verification Proofreading Medical office experience Handling patient inquiries Infection Control Training Medical Scheduling Dental office experience Microsoft Office ICD-9 Bilingual Health insurance knowledge Typing Help desk Writing skills Private practice experience Patient Care Post-acute care experience QuickBooks Medical payment processing Analytics Front desk Document management Patient registration Regulatory reporting Electronic health records

(EHR) management Documentation review Quality Assurance Medical Office Experience Behavioral health Managing patient records Medical administrative support - Medical administrative support experience (Less than 1 year) Access Medical Coding Project coordination Care plans Medical terminology Nursing home experience Home Care ICD-10 Knowledge Data entry insurance coverage verification Time management Working with people with disabilities Multitasking Word processing Medical receptionist Interpersonal communication Customer support Referral coordination Medical Achieving HIPAA compliance EMR Systems

Languages

• English - Expert

Certifications and Licenses

CPR Certification

March 2026

AED Certification

March 2026

Driver's License

First Aid Certification

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